CAREER DESCRIPTION

THE COUNTY

Over the years, County of Orange has established a reputation as an innovative leader among local governments and serves over 3 million residents who live within its 34 cities. The County of Orange provides local services to its residents which include, public safety, public health, environmental protection, regional planning, public assistance, social services, and aviation.

THE DEPARTMENT

The Office of Care Coordination engages across Orange County, working with cities and community-based organizations to strengthen regional capacity and multi-city, multi-sector investments to prevent and address homelessness, coordinate public and private resources to meet the needs of the homeless population in Orange County and promote integration of services throughout the community that improve the countywide response to homelessness.

THE OPPORTUNITY

The Continuum of Care Manager within Office of Care Coordination will primarily be responsible for coordinating the Continuum of Care - the homeless service system comprised of a number of interventions including prevention, street outreach, emergency, interim and permanent housing for homeless individuals and families - for the County of Orange. The Continuum of Care Manager will serve as the lead staff to the Continuum of Care Board and will lead programs and initiatives for the Orange County Continuum of Care.

Responsibilities and duties for this position will include, but are not limited to the following:

• Strategic planning and implementation of the Continuum of Care, Countywide Coordinated Entry System, Homeless Management Information System and Point In Time Count
• Capacity building and technical assistance with agencies within the Continuum of Care
• Coordination with cities and public housing authorities in the response to homelessness
• Developing homeless service programs and acting as community liaison for community meetings and inquiries regarding the Continuum of Care programs and related funding opportunities
• Working directly with federal and state agencies for the administration and programming of grants and the design and operations of programs

This position requires flexibility to travel throughout Orange County and attend evening and/or weekend meetings, as well as perform other related duties to the position as assigned.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The successful candidate will have five (5) years or more experience in working directly with the U.S. Department of Housing and Urban Development (HUD) Continuum of Care, including on the Annual Continuum of Care Application processes, Grant Inventory Worksheet, Housing Inventory Chart and Emergency Solutions Grant programs, as well as being proficient in understanding the HUD Homeless Emergency Assistance and Rapid Transition to Housing (HEARTH) Act and related notices, guidance, and policies. The successful candidate will have extensive background on the Continuum of Care programs such as program design and implementation strategies, evidence-based practices and best practices for the design and delivery of homeless services and programs. The successful candidate will have 3 years or more experience in working with State of California (State) Departments, including but not limited to the Department of Housing and Community Development (HCD), Department of Social Services (CDSS), Department of Health Care Services (DHCS) and Business, Consumer Services and Housing Agency (BCSH), and have an understanding of State funded programs, such as Homeless Housing, Assistance and Prevention (HHAP).

In addition, this candidate must have the interpersonal skills and ability to work with a myriad of County and external agencies including but not limited to the Board of Supervisors, Continuum of Care Board, Commission to End Homelessness, County departments, agencies, cities, non-profits, homeless advocates, residents and community groups. An ideal candidate will also have experience with Boards and Commissions.

The successful candidate will have extensive experience in all of the following competencies:

• Technical Knowledge / Technical Experience
  • Knowledge of federal, state, and local homeless services initiatives
  • Knowledge of grant and program terminology and legislation, regulations, and eligible activities to ensure grant compliance
  • Knowledge of grants related to homeless services, including the Continuum of Care, Emergency Solutions Grant (ESG), Homeless Housing, Assistance and Prevention (HHAP), Housing and Disability Advocacy Program (HDAP) and other grant opportunities as they arise
  • Knowledge of grant and program budget activities, including detailed management of multiple federal and state-level budgets and allocation of funds for various County contract budgets
  • Facilitating contract monitoring: including analysis for compliance to program and grant requirements, preparation and review of monitoring checklists, review and providing recommendations for improvement of client files and program implementation, and drafting and issuing monitoring closeout letters to note concerns and/or findings
  • Analyzing data and expenditures to evaluate the Continuum of Care’s effectiveness and overall performance, including spending trends and grant reporting
• Leadership | Managerial Skills
  • Working collaboratively and establishing rapport with staff, managers, and people outside the organization
  • Working in collaboration with the Continuum of Care to implement strategies and objectives to effectively address homelessness
  • Selecting, training, leading and motivating high performance/results oriented teams
  • Building and maintaining positive forward focused customer oriented work environments
  • Fostering team atmosphere and rewarding collaboration
  • Accepting challenges, exercising good judgment and taking appropriate risk
• Business Acumen | Critical Thinking
  
  • Being acutely aware and responsive to changes pertaining to General Administration, Homelessness, Continuum of Care and/or Housing programs
  • Being a successful business administrator in an ethical and customer focused manner
  • Addressing compliance and performance matters as related to homeless services programs
  • Providing oversight and monitoring of contract outcomes and expenditures
  • Identifying opportunities for continued improvements; using creativity and integrating new approaches in solving problems
  • Conducting complex professional/technical research and analysis for assigned projects and the work of other professional/technical staff
  • Exhibiting innovation and creativity in identifying and resolving problems as they occur
• Communication/Customer Orientation
  • Collaborating with internal and external stakeholders at all levels and with various departments and agencies throughout the organization
  • Communicating effectively in person and in writing with County management and staff, contractors, state agency representatives, and community stakeholders
  • Listening effectively and building consensus among diverse groups for the purpose of meeting business objectives
  • Writing and speaking clearly, succinctly, and persuasively to clearly convey information
  • Communicating on sensitive issues, demonstrating excellent judgment and diplomacy, which leads to successful outcomes
  • Effectively negotiating contracts and business transactions and resolving issues
  • Providing persuasive, confidence-inducing and well-organized oral presentations
  • Grant writing
  • Dealing effectively with various levels of the organization

MINIMUM QUALIFICATIONS

Note: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) .

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials for minimum qualifications. After the initial screening, qualified applicants will be referred to the next step of the selection process. All applicants will be notified via email of their status in the process.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows:

• 
  Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders. (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason)
• In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status.

The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position.
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

Questions:
For specific information pertaining to this recruitment, contact Evelyn Zhao at Evelyn.Zhao@ocgov.com or 714-834-7606.

EEO INFORMATION

Administrative Management *
In addition to the County's standard suite of benefits - such as a variety of health plan options, sick and vacation time and paid holidays - we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information.
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

• Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.