Consumer Relations Representative
Full Time
Collierville, TN 38017
Posted
Job description
Job Description:
United is a leader in the repossession and remarketing industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint into more locations soon.
One of the key ingredients to our sustained success and growth is our passionate, dedicated and talented Uniteders - that is what we call ourselves. We are more than associates, employees, co-workers - whatever word you want to use to describe a group of people that just work together. Uniteders are family. Uniteders are a group of people that unite together to create a working environment that encourages enthusiasm, comradery, creativity, individuality and grit. In return, we have shaped a culture that is not only different, but one of a kind. We are quirky and weird and different and unique. We are all those things. But collectively, we are UNITEDERS. Job Duties:
Required Experience:
From: United Recovery and Remarketing
United is a leader in the repossession and remarketing industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint into more locations soon.
One of the key ingredients to our sustained success and growth is our passionate, dedicated and talented Uniteders - that is what we call ourselves. We are more than associates, employees, co-workers - whatever word you want to use to describe a group of people that just work together. Uniteders are family. Uniteders are a group of people that unite together to create a working environment that encourages enthusiasm, comradery, creativity, individuality and grit. In return, we have shaped a culture that is not only different, but one of a kind. We are quirky and weird and different and unique. We are all those things. But collectively, we are UNITEDERS. Job Duties:
- Enter, track, and manage claims using Customer Relationship Management software.
- Provide superior customer service via phone and email.
- Communicate claims process to customers.
- Build rapport with our agent and lot staff and our vendor agent network.
- Run reports and complete monthly reports for clients.
- Analyze trends for client and vendor claims and report findings to internal team members to create resolutions.
- Prepare for and participate in weekly claims meetings.
Required Experience:
Desired Experience and Skills:
- Experience with CRM software
- Customer Service via phone and email
- Highly Organized
- Positive Attitude
- Willingness to learn
- Ability to multitask
From: United Recovery and Remarketing
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