Role: Concierge

ALL applicants must also fill out our brief survey at; www.Spectrumam.com/careers

Will you be our next Concierge?

Are you a driven go-getter who wants to work on a great team? We do not require experience in our industry, but we do require that our employees really care. In addition, if you like solving challenging problems, love helping people, and are a strong decision-maker, then we want to meet you! Our culture is extremely important to us and we hire only exceptional, diligent talent who care about becoming experts and delivering quality results every day.

Who is SPECTRUM?

SPECTRUM is a HOA Management Company that has been in business for fifteen years. We are proud to be one of the most recognized companies in our industry. We are energetic and passionate about our goals and because of our continued expansion, we are seeking a qualified Concierge to help us achieve them. We are looking forward to hiring a customer service professional who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

SPECTRUM has won nine Best Places to Work awards because we care about helping achieve big things in life inside and outside of work. That’s why we offer five weeks of PTO and 40 hours a year to each employee for community service activities. More details about SPECTRUM are available at www.spectrumam.com.

Job Description

The Concierge will be responsible for creating and maintaining the SPECTRUM experience by delivering extraordinary service to our clients and internal customers. We are NOT a call center environment. The purpose of this role is to simply assist homeowners in resolving their concerns over the phone.

What will the Expectations of this Role be?

• Handle multiple phone lines
• Take phone calls for up to eight hours
• Use internal search tools to research information
• Transfer calls to appropriate parties
• Communicate extensively in Microsoft Outlook
• Record correspondence in software used by SPECTRUM.
• De-escalate and resolve conflicts with difficult or upset customers
• Follow up on outstanding issues
• Talk face-to-face with customers to explain situations
• Provide high-level customer service
• Research accounts
• Communicate via internal and external emails
• Anticipate internal and external need.
• Maintain Reservations Calendar and needed forms

What Skills Do We Require of our Concierge?

• Strong communication skills (verbal and written)
• (for example, communicate clearly, professionally, and accurately via phone with homeowners)
• Ability to understand and carry out oral and written requests
• Problem-solving skills, and detail-oriented
• Working knowledge of keyboard and software navigation
• Ability to multi-task and learn in a fast paced environment
• Customer-service minded with the ability to work as a part of a team
• Ability to contribute to a positive team environment
• Demonstrates integrity, honesty and knowledge to promote the SPECTRUM culture
• Maintain a calming demeanor during customer phone interaction and peak times
• Ability to anticipate the needs of our customers by continually evaluating the environment when communicating with the customer
• Ability to place the customer first to deliver renowned customer service
• Strong organizational, and follow-up skills

Sound like a position in which you would flourish and help our company to do the same? Then we definitely want to talk to you!

Apply Now!

ALL applicants must also fill out our brief survey at Spectrumam.com/careers