Job description

Position Details

Are you looking for a dynamic career path with a rapidly growing company? Since 2009, UBREAKIFIX has grown to over 200 stores across the U.S. and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smart phones, tablets, and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.

Overview

Candidates need to have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer service and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of uBreakiFix, delivering award-winning, personalized customer experiences.

What you will do

· Resolve customer issues by diagnosing their electronic devices and managing the store’s repair queue

· Perform basic diagnostics and functionality tests and create detailed notes when intaking devices

· Position and offer Home+, accessories, and add-on services

· Managing store inventory

· Assist store manager with maintaining the repair queue and making sure that repairs are being done on schedule

Preferred Qualifications

· At least 6 months of supervisory/management experience
· Previous experience working at retail electronics store
· A+ certification
· Apple Certified Macintosh Technician (ACMT)
· Technical degree or certification in Electronics or Consumer Electronics

Tasks and Responsibilities:
– Meets or exceeds monthly sales/profit goals
– Fulfills operational requirements by effectively managing employee hours, work flow and reviewing work results
– Maintains talented staff by properly training and consistently coaching employees
– Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions
– Preserves success by coordinating and enforcing operational and personnel policies/procedures.
– Builds brand by establishing rapport with potential and existing customers
– Ensures availability of merchandise and services by maintaining and ordering inventory
– Leads team effort by accomplishing required tasks as needed
– Greet customers in a friendly manner and maintain a positive work environment
– Provide recommendations for problem resolution and proper repair estimates
– Explain complex technical issues to customers in a non-technical, simple to understand manner
– Ensure that all repairs meet or exceed UBREAKIFIX quality standards
– Answer phone calls with a professional, courteous and friendly demeanor
– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
– Keep track of all devices and inventory while safeguarding all store stock
– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
– Maintain the cleanliness and professional appearance of the store

What you need to be successful

· A passion for solving problems and delivering solutions

· A love for people and the devices that enrich their lives

· One or more years of customer service/retail sales experience preferred

· Reliable and flexible when it comes to dealing with difficult situations

· The ability to quickly adapt in an ever-changing environment

· Motivated to meet and exceed evolving key performance objectives

· Ability to work a flexible retail schedule

You are a good fit if you have

· At least six months experience with product service support or electronics troubleshooting

· Knowledge of mobile devices and operating systems

· High School diploma or equivalent preferred

· Strong oral and written communication skills

· Strong teamwork and collaboration skills

· Basic knowledge of Microsoft Office/Google Drive

We take care of you

· Ongoing training to grow your skills

Job Type: Full-time

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location:

• One location

Company's website:

• https://www.ubreakifix.com/

Work Remotely:

• No

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

COVID-19 considerations:
Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Smartphone Repair: 3 years (Preferred)
• Computer Repair: 3 years (Preferred)
• Sales: 3 years (Preferred)

Work Location: In person

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