Job description

Supplemental Information
Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Developmental Disabilities Community Services (DDCS) division provides services and supports to assist individuals with intellectual and/or developmental disabilities to live in the least restrictive environments and to participate as fully as possible within their communities. The Community Service Professional 3 (Personal Support Coordinator) works in the DDCS division under the direction of the Community Service Supervisor. The incumbent is responsible for providing Support Coordination to individuals with intellectual and/or developmental disabilities and their families.

40% Monitoring, Planning, and Documentation

• Develops a Comprehensive Plan of Support (CPOS), Request for Services (RFS) if applicable, and assists the individual/ family choose a service provider needed according to person-centered planning principles and best practices for CPOS development and implementation.
• Ensures the CPOS is completed electronically within two business days following the meeting with the individual/ family.
• Informs the individual/ family of the funding decision on the day of the decision for urgent RFS and within seven business days of the decision for non-urgent RFS.
• Develops, implements, and monitors individual and family support budgets and contracts by doing the following:
• Preparing individual/ family support contracts and meeting with the individual/ family to review and obtain the required signatures.
• Monitoring utilization (under or over) of funding and service delivery of contracted services to ensure they are responsive, flexible, person-centered, reflect best practices and are satisfactory and beneficial to individual/ family.
• Collecting data that supports the individual/ family use of funding as described on the CPOS.
• Ensuring contract invoices expenditures are within approved budget projections.
• Reviewing and monitoring contract invoices and expenditures timely before recommending approval for payment by Division Director.
• Amending contracts as needed to reflect changes in individual/ family support needs throughout the fiscal year.
• Providing corrective actions for invoice approval resolution.

40 % Support Coordination

• Provides Support Coordination to up to 65 individuals/ families monthly.
• Provides direct support and assistance advocacy as needed to ensure that the individuals/ families are connected to community resources identified on the CPOS.
• Provides advocacy, education, and follow-up as needed for school-age individuals and their families to address educational and vocational goals.
• Attends interagency transition meetings (as needed) and IEP meetings with Jefferson Parish Public Schools, Families Helping Families of Greater New Orleans, and Louisiana Rehabilitation Services.
• Advocates on behalf of the individual/family with the Family Support Committee (FSC) when DDCS funding is needed to meet the priority of need addressed by the CPOS.
• Works closely with the individual/family to ensure the CPOS is effective, satisfactory, and assists in avoiding institutionalization or out-of-home placement and unnecessary psychiatric hospitalization when possible.
• Develops and maintains knowledge of available (and evolving) community resources to ensure individuals/ families are fully informed of community resources, which may benefit them.

20% Quality Assurance

• Participates in quality assurance activities, including gathering individual/ family support services information for the quarterly chart audit.
• Conducts quarterly service monitoring with individuals/ families receiving supports and services through either face-to-face or telephone contact by the end of the last day of each quarterly reporting period.
• Conducts monthly home visits to individuals utilizing supported living services.
• Corrects and updates demographic information in the Office for Citizens with Developmental Disabilities (OCDD) Participant Services database as needed.
• Ensures each individual's service record contains the CPOS, correspondence to and from the individual/family, and additional documents related to Individual Family Support (IFS) RFS such as Prioritization for IFS funding tool and Notice of Right to Appeal.
• Ensures all documentation related to services and the individual's health and safety are filed appropriately in the service record on or before the 15th day of the month following the month's close.
• Ensures that the progress notes are completed electronically, filed in the individual's record on or before the 15th day of the month following the month's close.
• Performs other duties as assigned to meet DDCS and/or JPSHA needs.

Physical Requirements
This position is mostly a sedentary role with occasional light lifting and bending; lifting up to ten pounds is required. Work activity includes operating a computer, printer, phone, and a copy machine and accessing file cabinets. Work activities occur inside and outside, resulting in exposure to conditions such as heat, cold, and dust.

As part of a Career Progression Group, vacancies may be filled from this recruitment as a Community Service Professional 1, 2, or 3 depending on the level of experience of the selected applicant(s). The maximum salary for the Community Service Professional 3 is $80,267. Please refer to the 'Job Specifications' tab located at the top of the LA Careers 'Current Job Opportunities' page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

For further information about this vacancy contact:
Scott Leonard
Jefferson Parish Human Services Authority
3616 S. I-10 Service Road West, Metairie, LA 70001
Sleonard@jphsa.org

Jefferson Parish Human Services Authority and its programs (JPHSA) participate in E-Verify
Federal law mandates all employers to verify the identity and employment eligibility of all persons hired to work in the United States. All new hires at JPHSA are subject to employment eligibility verification through E-verify.
E-Verify is for Everyone.
For more information on E-Verify, please contact the Department of Homeland Security at 888-897-7781 or visit https://www.uscis.gov/e-verify

Qualifications

MINIMUM QUALIFICATIONS:
A baccalaureate degree in psychology; counseling; social work; sociology; criminal justice; nursing; public health; public health administration; public administration; hospital administration; education (with twenty-four semester hours in psychology, special education or early childhood education); speech communications/pathology; physical therapy; occupational therapy; therapeutic recreation; music therapy; or family and consumer sciences (with a concentration in child, family and social services) plus one year of professional level experience in any of the following: developmentally disabled services, alcohol/drug abuse counseling or treatment, mental health treatment, health care management, or social services.

SUBSTITUTIONS:
A master's degree or Ph. D. in psychology; counseling; social work; sociology; criminal justice; nursing; public health; public health administration; public administration; hospital administration; education (with eighteen semester hours in psychology, special education or early childhood education); speech communication/pathology; physical therapy; occupational therapy; therapeutic recreation; music therapy; or family and consumer sciences (with a concentration in child, family and social services) will substitute for all of the required experience.
NOTE:
Some positions may require regulation as a Registered Social Worker (RSW), Licensed Master's Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW).

NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

FUNCTION OF WORK:
To receive on-the-job training for entry level implementation, coordination, monitoring and evaluation of programs within offices specializing in services for those with developmental disabilities.

LEVEL OF WORK:
Entry.

SUPERVISION RECEIVED:
Close from a Community Services Supervisor, a higher-level professional or an administrator.

SUPERVISION EXERCISED:
None.

LOCATION OF WORK:
Department of Health and Hospitals (DHH) and Human Services Districts/Authorities statewide.

JOB DISTINCTIONS:
Differs from the Community Services Professional 2 by the presence of close supervision required in carrying out entry-level responsibilities.

Examples of Work

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Assists clients in developing service plans including identification of goals and appropriate services and making recommendations for specific support needs.

Conducts assessments of clients utilizing standardized assessment tools.

Prepares appeal packages for submission to the Bureau of Appeals and represents agency at hearings. Attends appeal hearings to learn the processes and procedures.

Prepares reports, maintains records, and conducts correspondence relevant to areas of specialty.

Interviews and establishes working relationships with clients and families.

Serves as a liaison with a variety of local and state agencies, professional organizations, advocacy organizations, legal and court related entities, and private providers to develop, maintain, and enhance a viable service delivery system for individuals with developmental disabilities and their families.

Coordinates a portion of a statewide program element in a specific service area, under close supervision.

Provides supportive services for clients and assists in obtaining services from appropriate community resources based on the support plan.

ENTRY UNIT:
Assesses home environment, living situation, and abilities of individuals and families to determine the need for support service. Also determines if other agency referrals are necessary for crisis intervention.

Completes standardized assessments for determining eligibility of Developmentally Disabled state and federally/mandated programs and services.

Determines the current status of clients to evaluate if an immediate danger/risk is present.

Obtains medical, psychological, educational reports on clients; determines if information supports eligibility requirements as established by state law.

Prepares eligibility decisions.

FAMILY SUPPORT UNIT:
Implements the developed service plan and monitors compliance by providers, family members and others to ensure supports are delivered satisfactorily.

Participates in setting case plan goals/objectives in family team conferences and presenting requests for funding as appropriate.

Monitors the flow of required documents for fiscal oversight of service plan.

Observe upper level staff performing on-site interviews with provider agency administrators; assure program compliance with contract expectations.

Coordinates exploration of alternate living arrangements for clients/families requesting such, as outlined in plan of services.

Job Type: Full-time

Pay: $2,773.00 - $5,460.00 per month

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