NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

******THIS IS A GRANT-FUNDED POSITION*******

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Under the direction of the Ambulatory Care Chief and working closely with a Borough Program Manager, as part of the NYC H+H Public Health Corps, supervises a team of up to 10 Community Health Workers (CHWs) performing patient-centered, community health work with adult patients in collaboration with interdisciplinary teams at multiple clinic sites in NYC H+H primary and specialty care clinics, reporting to Ambulatory Care Leadership at each site. Supervisors are assigned a team of CHWs, trained frontline public health workers who are trusted members of
and/or have an unusually close understanding of the community served. CHW teams serve a critical role in improving quality of care for our System's patients through oversight of community outreach activities aimed at connecting patients with available resources to support their health goals.

General tasks and responsibilities will include:

• Partner with Program Manager and clinical leadership to refine and deliver CHW Program to support specific facility, department and patient needs
• Participate in regular meetings with Program Manager and clinical leadership to review program progress
• Assist in recruitment and hiring of excellent CHW candidates, as needed
• Lead training and mentoring process for CHWs
• Supervise CHWs based at one or more clinical sites and across community-based sites serving hundreds of high-need patients per year, by providing support, coaching, and facilitating problem-solving for CHWs
• Conduct weekly 1 :1 Supervision meetings with each CHW to review patient caseload and provide feedback and recommendations on intervention approach
• Escalate issues to Program Manager or Clinical Leadership as appropriate
• Facilitate weekly case conferences with the CHW team to review goal-directed interventions and work with CHW team to develop and refine patient recruitment strategies to ensure enrollment targets are met
• Develop channels to facilitate communication between CHWs and clinic and hospital care teams; educate clinical teams on CHW program
• Manage patient outreach list and track enrollment progress using the electronic health record (Epic) and other programs, as needed
• Oversee CHW patient intake process aimed at developing patient-centered, goal-directed treatment plans
• Stay up to date on, and ensure CHW team is informed of, evolving patient resources including hospital resources, community services, and benefit programs
• Monitor and track proaram oroaress and effectiveness of CHWs

******THIS IS A GRANT-FUNDED POSITION*******

1. Four years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or,
2. Education and/or experience equivalent to (1 above). Study at an accredited college in Sociology, Psychology or other behavioral sciences may be substituted on a year-for-year basis for the experience described in (1 above). However, all persons must have at least one year of full-time experience as described in (1 above).

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College titution discounts and professional development opportunities
• Multiple employee discounts programs