Care Connect+ is a community alliance that was established to connect area residents in need with available services and address social determinants of health in a coordinated way throughout Northeast Florida. By aligning community resources into a single access point, Care Connect+ increases coordination and access of available resources. Care Connect+ has over a 120-member provider network to serve the vast needs of our community members. Care Connect+ staff provides crisis intervention, resource navigation, advocacy, practical assistance to clients, and provides client-centered assessments to address unmet social and health needs.

The Community Health Associate provides direct community health services through Care Connect to
vulnerable populations through identification, engagement, and provision of resources to address unmet social and health
needs.

Please note: **Candidates may be considered for positions for the General Navigation Program or the BRAVE Program (Be Resilient and Voice Emotions), program that serves as the hub for student behavioral health referrals, along with, care coordination and navigation services for schools throughout the state of Florida.

The Community Health Associate’s responsibilities may include some or all of the following:

• Learn and integrate a trauma-informed, client-centered approach into your work with clients
• Provides direct community health services including individualized patient/client education, counseling, and information and referrals
• Conducts evidence-based assessments to identify individual needs and develop service goals as indicated. This could be inclusive of assisting with past due rent and utilities, Mental Health Referrals, Homeless Prevention Programs, and more.
• Coordinate and manage client flow and information, with occasional walk-in clients coming into the Care Connect+ office for services
• Utilizes case/care management skills on phone or in-person, developing rapport, and building trusting relationships with clients to further facilitate provision of services
• Determines patient eligibility for hospital-based services including the Medication Assistance Program and Medical Voucher Program
• Utilizes the Care Connect+ database to document all stages of client interactions
• Acts as a liaison between service providers in the community and seeks out other community resources that would benefit individuals
• Work collaboratively and professionally with other service providers when necessary to manage complex situations
• Be able to work in a fast paced environment and highly organized to maintain a case load of up to 150 clients
• Handle crisis situations where clients need guidance on next best steps to take to deescalate the situation and provide an appropriate level of care
• Uses critical thinking and decision-making skills to work with a tailored approach to provide the highest level of individualized care
• Attend relevant trainings, workshops and seminars
• Perform other duties as assigned

Qualifications:

• Candidates should be assertive, well organized, possess excellent communication and interpersonal skills
• Candidates should have the mental and emotional resiliency as we are exposed to traumatic situations daily
• Candidate should have a calm demeanor in order to reassure parents in times of crisis or concern around the urgency of care for their child(s) health
• Ability to think critically and address crisis situations as they arise
• Knowledge of Microsoft Office applications and can learn new technologies and systems quickly
• Experience working with vulnerable populations from various backgrounds

Additional Information:

• BLS, provided by the American Heart Association (AHA), required within 90 days of hire.
• Level 2 DCF Background Screening

Experience

• 2 year(s): Demonstrated experience working with vulnerable populations

• 2 year(s): Knowledge of healthcare system.

Education

• Associates or better

• Bachelors or better