Our Community Assistants are the face and personality of the property. The primary role of a Community Assistant is to support the property’s leasing efforts, including:

• Managing all leasing inquiries, conduct tours, perform follow-ups, and assist prospects with the application process
• Ensuring digital and/or physical lease files are accurate, complete, and organized
• Reporting traffic, application, and lease number variances to appropriate team members
• Ensuring daily tasks and follow-ups are completed and documented
• Maintaining a high energy and professional demeanor

Once the property is operational, Community Assistants are charged with fostering positive resident relationships and contributing to the operational success of the property. These efforts entail:

• Providing excellent customer service to residents, parents, and prospects
• Managing resident requests, concerns, and complains in a timeline manner
• Assisting in the planning and execution of community events
• Tending to after-hours emergency calls as needed/required by on-site management team
• Participating in seasonal team events, including turn and quarterly unit inspections
• Answering resident questions regarding lease terms, charges, and any lease violations

As part of the on-site management team, it is imperative that Community Assistants are familiar with the company’s policies and procedures, as well as industry trainings to ensure consistent compliance at the property level. This includes administrative tasks covering:

• Online coursework on fair housing, customer service, and company policies
• Follow-ups on prospect, resident, and maintenance surveys to ensure the highest level of customer service
• Regular audits of lease files, resident legers, and property reports
• Participation in daily reports on lead traffic and leasing efforts

Why Join The Dinerstein Companies

We are an experience company. Not a management company.

We wake up each day with a renewed mission towards genuine hospitality and authentic care. We seek to build and encourage relationships that create lasting memories. People will know why we love our work by the way they feel after each encounter with our team and our communities. The extra degree of customer service makes all the difference. TDC looks for dynamic individuals who are eager to be the face of our company, brand, and property in the markets that we serve. Team members should embody the Core Values of The Dinerstein Companies.

If this is an accurate description of who you are, please complete our short survey at the following link:

https://www.cultureindex.com/c/89AF1nSR6a