Job description

Community Access Manager

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Location: Remote U.S. or Canada*

Position Summary

This role reports to the Director of Operations. The Community Access Manager provides oversight to the Community Access activities focused primarily on the implementation and execution of IFSI programming specifically catered to increase community partner and stakeholders access to IFSI programming. The manager will provide key operational and administrative leadership and support to respond to a quickly growing community seeking access to IFSI’s programs. The manager will engage in frequent and sensitive written and verbal interactions with this community and IFSI’s staff, while handling all matters in a professional and timely manner.

IFSI is managed as a distributed team that uses technology and regular in-person gatherings to stay connected. We are seeking someone who is comfortable with and skilled at remote work, self-leadership, and collaboration. We have two base locations – Chicago and Toronto and have a preference, but not a requirement, for this role to be in one of these two locations.

Key Responsibilities

• Provide leadership and oversight to the Community Access activities.
• Develop, launch, and provide oversight to community access programs that meet the needs of organizations seeking to access IFS.
• Identify and screen community organizations and associations to be designated as IFSI community partners.
• Identify key success factors and requirements for educational programming with specific organizations and businesses.
• In partnership with the Director of Operations, conduct long-term planning to align internal capacity and resources with anticipated demand and manage programmatic budgets.
• Responsible for IFSI scholarship processes and policies, including creating and updating online forms, summarizing and distributing applications to reviewers, and communicating or clarifying information with applicants.
• Develop tracking systems for key data points in the scholarship process to track trends and identify areas for process and/or policy improvements.
• Coordinate relationship of franchise trainings with IFSI by facilitating scheduling, sharing information, providing documents, and similar tasks.
• Develop, implement, and evolve a system to report on key data points related to community access programming and support. Data will help identify areas for improvement, customer experience pain points, potential roadblocks or capacity constraints, and progress toward annual goals.
• Lead escalation processes as required with a goal toward building and enhancing relationships while ensuring appropriate controls are maintained. Escalate key issues requiring systemic changes to Director of Operations.
• Take lead on vendor relationships that relate directly to Community Access support.
• Identify and address evolving community access needs by interacting regularly with external and internal stakeholders.
• Work collaboratively with Admissions Manager and Central Operations Manager to ensure community access programs are well supported and meet the educational needs of IFSI community partners.
• Work closely with Talent Management Team to ensure alignment between current access and community strategies.
• Role may evolve as we adopt a customer relations management and learning management system in 2023 and build a broader curriculum at the Institute.
• Other duties as assigned

Skills and Attributes

• A history of proposing new ideas and communicating those ideas effectively
• Ability to prioritize, problem-solve and meet deadlines
• Experience working independently and collaboratively across a matrixed organization
• Ability to exercise good judgment and perform diverse, advanced, and sometimes confidential administrative functions
• Ability to learn and adapt to new ways of doing things

Role Requirements

• 5-7 years of relevant experience, administrative experience handling complex programming preferred
• Bachelor’s degree
• 1-3 years of relevant managerial experience
• Experience working with community-based organizations and/or partnerships with businesses and corporations
• Exceptional organizational, time-management, and follow-through skills
• High level of sensitivity with strong interpersonal and customer care skills
• Team player who can work both independently and collaboratively
• Strong desire to do meaningful work that creates positive change in the world
• Highly organized, strong communicator and DEI advocate
• Skilled at communicating kindly, clearly, and professionally in written and spoken English

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

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