Job description
Job Title: Operator Job Summary: Reports to the Patient Access Supervisor, Manager/Director and is responsible for answering Hospital incoming calls and managing the switchboard/PBX Console. This includes greeting callers, transferring calls to patients and hospital employees, locating patients, announcing codes, notifying parties of codes, and works closely with Security in emergency situations. Essential Job Duties: Accurately utilizes the features of the PBX console, headsets, telephones and other related equipment. Ensures release of information is consistent with all privacy policies.- Answers multiple incoming telephone lines Obtains necessary information and transfers calls to correct extensions. Performs overhead announcements. Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
- Able to use IT systems in an accurate and proficient manner. Collaboration/Teamwork: Contributes toward effective, positive working relationships with internal and external colleagues. Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization. Education/Experience: High school graduate or job-related work experience equivalent One year experience preferred Must be bilingual speaking-Spanish and English Licensure/Certifications: BCLS Certification Required ADA/Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties. ______________________________________ _________________
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