This position is responsible for assisting with overseeing daily workflows related to daily maintenance and account information requests, loan booking and funding, reporting, assisting with department related projects, complex problem resolution, process improvements, and monitoring of department related tasks and workflows. If you are looking to work at an organization that is fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed, then this is the position for you!

Position Responsibilities:

Oversee the daily work of the assigned business units' loan booking, funding, and servicing. Monitor pipeline/queues to confirm work is completed within Service Level Agreement timeframes. Ensure all loan documentation submitted is appropriate and accurate as required by the Bank's credit policy, state and federal regulations and general lending documentation standards. Work directly with the all lending units to ensure compliance.

• Manage the daily loan operations relative to booking, funding and servicing the Bank's commercial and business banking loan portfolios.
• Ensure Horizon Core System, CLOS, nCino, DataScan, Sharepoint and other core system functionality is used properly and to its fullest capacity in order to optimize efficiency and ensure data quality.
• Accurately interpret loan documents and properly reflect all terms and conditions in the Bank’s core system.
• Ensure team members are cross-trained to provide coverage during vacations and team member sick days/leaves of absences.
• Measure team performance to established Service Level Agreements for operational tasks that are recognized by supported business units.
• Ensure team members are performing assigned responsibilities according to approved departmental procedures. Update procedures as required.
• Identify team members’ individual skills sets, maximize utilization of strengths and develop team members’ skills accordingly.
• Establish a strong relationship with the various lending units along with other key stakeholders to ensure efficiency, compliance, and an excellent customer experience.
• Ensure compliance with all applicable state and federal regulations and Bank policy.
• Promote a positive work environment, one that encourages teamwork and creates a learning culture.
• Ensure compliance with all applicable state and federal regulations and Bank policy.

Additional knowledge required:

• Strong familiarity with all loan documentation pertaining to Commercial Loans.
• Ability to lead a team to achieve goals, meet deadlines, and create a positive working environment.

Required Skills:

• Bachelor’s Degree.
• 5 years’ experience in banking operations area(s).
• Knowledge and understanding of state and federal regulations.
• Strong computer skills, with working knowledge of all Microsoft Office programs.
• Knowledge of the following systems are desired:
  • FIS Horizon, nCino and Datascan
• Strong financial and business acumen and ability to communicate clearly across all levels of management.
• Solid decision-making, critical thinking and problem solving abilities.
• Proven leadership qualities with an ability to develop and execute strategy.
• Solid performance management experience.
• Excellent organizational skills; deadline oriented.
• Strong interpersonal communication skills with a focus on providing excellent internal and external customer service.
• Ability to work independently in a multi-tasking environment while meeting critical deadlines.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.