Strategically route resources in an efficient manner to provide exemplary customer service, utilizing a variety of tools. Responsible for efficiently routing resources to provide outstanding customer service

Job Responsibilities:

• Responsible for efficiently routing resources to provide outstanding customer service
• Review and evaluate incoming work orders, determine both the level of priority and the most efficient routing, in order to provide optimal customer service levels
• Obtain knowledge (and confidence) to identify routing issues and determine the best solution
• Ability to analyze a geographic area to sync and balance customer services and frequencies
• Review past due service reports, communicate information, and plan with Department Manager and Operations Analyst
• Ability to learn and utilize multiple platforms to effectively route resources; RoadNet, STARS, IRIS, PeopleNet
• Obtain knowledge in function-specific activities associated with STARS program. Strategically sync and balance areas, complete traceroutes, complete product sync and forecast upcoming weeks
• Obtain knowledge in function-specific activities associated with RoadNet software. Review and adjust routes to maximize customer service and efficiency
• Obtain knowledge in function-specific activities as related to IRIS program. Validation process, upload routes to mobile app, creating, adjusting and closing work orders, running reports
• Obtain knowledge in function-specific activities as related to PeopleNet software. ELD logs, GPS report and various other reports, mapping truck trails, and DOT hours
• Accurately complete daily load sheets when routing for box department. Able to understand truck capacity to load and formulate weights per load
• Accurately compute weights of solids versus liquids in relation to truck capacity when routing for Industrial Services
• Provide timely communication with driving team on upcoming routes via telephone, email, and text
• Knowledgeable in DOT HOS Regulations, OSHA Regulations, EHS Standards
• Effectively communicate and interact professionally with both internal and external customers to best meet the customers’ needs and the requirements of the company
• Support a variety of departments that provide unique services and equipment
• Review driver itineraries upon completion of route, provide reports for Department Manager and Operations Analyst. Discuss discrepancies in hours assigned versus hours worked with drivers
• Ability to learn functions and general mechanics of various rolling stock to more effectively route equipment and drivers
• Willingness to observe jobs specific activities first hand for better understanding of routed activities
• Other duties as assigned by the supervisor.

Skills, Experience, and/or Education Required:

• High school diploma or equivalent required
• Routing or logistics experience preferred
• Understanding of the transportation industry and DOT regulations as they pertain to drivers
• Ability to accurately read and interpret maps
• Knowledge of geography within our footprint
• Strong math and analytical skills required
• Strong problem solving and organizational skills required
• Strong memory skills required
• Attention to detail required
• Display effective communication skills to resolve issues with customers and drivers
• Proficiency in e-mail, Excel and Word required
• Accuracy in data entry required
• Ability to learn advanced computer skills including UPS Logistics, PeopleNet, Noble Oil’s Database, etc.
• Ability to learn varied tasks and company operations in a fast-paced environment
• Regular office attendance required

"EOE: Veterans/Disabled"