Job description

Role: Collections / Revenue Cycle Associate- Lead

We are Imagine Orthodontic Studio! Our vision is our people-first culture dedicated to providing exceptional care to everyone who walks in our doors. We have a team of passionate and caring people dedicated to providing fun and encouraging relationships with each other and our patients. Imagine Orthodontic Studio offers every team member the opportunity to be a part of something so much bigger. We focus on the importance of the team and recognize that each person has something great to offer. We recognize talents and strengths and love watching people grow into successful careers, in our organization and beyond.

We are looking for a full time Collections / Revenue Cycle Lead. If you are looking for an opportunity to be a part of a growing company and a chance to do something bigger, then we are looking for you!

Responsibilities

• Coordinate functions related to billing, collecting of patient accounts, refunds, cash issues, fee schedule issues and other collections support related issues
• Ensure team is working effectivity in resolving third party Accounts Receivables (AR) balances (follow up/billing), processing denials timely, etc.
• Develop/assist the Revenue Cycle (RC) team to achieve/exceed established collection goals, production expectation, and quality objectives for the organization
• Provide guidance to improve overall patient collections performance
• Understand patient accounting, billing, fee schedules and insurance verification and collections policies
• Consult directly with our patients to identify reasons for late payments and set up payment plans that are mutually agreeable
• Communicate and convey payment urgency is critical to the overall success of orthodontic treatment plan
• Review accounts for accuracy of patient responsibility and possible source of payments
• Contact patients through phone calls, letters, text, and emails to resolve outstanding balances
• Identify discrepancies, perform research, and analyze account statues accordingly
• Review and work to prevent aging of accounts and reduce overall aging of invoices
• · Communicate with ancillary departments when accounts need correction
• Prepare reports as required to reflect billing/collecting trends, AR review, etc.
• Process credit card payments or electronic checks transactions in secured system
• Complete admin tasks, such as photocopying, printing, scanning, sorting / filing / sending forms
• Establish trust with patients, ensuring that they have the best patient experience
• Ability to work independently with little supervision

What We Offer

• Competitive pay ranging from $20.00 - $30.00 per hour with monthly bonus opportunities based on performance
• Additional annual performance-based financial bonus
• Medical, dental, vision, and life insurance
• 401(k) and 401(k) Matching
• Financial literacy resources and support
• Paid Holidays
• Paid Vacation (PTO) and Wellness time
• Discounts on treatment for yourself and family members
• Local office and company-wide social events and team building activities
• Fun, engaging, and collaborative team atmosphere

Requirements / Qualifications

• High School Diploma or equivalent (required)
• 1+ years of Patient Collections, Accounts Receivables, and/or Revenue Cycle experience
• Bilingual in Spanish a plus
• Orthodontic / Dental industry experience is helpful, but not required
• · Strong computer knowledge, emphasis on MS Office suite
• Accurate, organized, and detail-oriented with strong analytical and problem-solving skills
• Strong communications, follow through, and the ability to prioritize, plan, and work cross-functionally
• Great customer service and outstanding written and communication skills with professional and courteous phone etiquette
• Proactive mindset, attention to detail, and willingness to support the office team
• Support office community and sponsorship events outside of office
• Reliable form of transportation
• Participate in morning huddle, patient chart review, and routine office meetings
• Willingness to learn, adapt, and be a team player
• Desire to make the day fun for team members and patients alike!

Imagine Orthodontic Studio is proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pinellas Park, FL 33781: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Collection: 1 year (Required)

Work Location: In person

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