Job description
Collections Representative responsibilities and essential job functions include, but are not limited to the following:
- B2B commercial collections – nationwide
- Follow established dunning process
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Plan collection strategy for customer accounts
- Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
- Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
- Alert management to any possible insolvent accounts
- Investigate and resolve customer queries
- Daily/weekly account status reporting
- Recommend adjustments and write offs
Qualifications, Knowledge, Skills, and Abilities:
- High school Diploma or GED required
- 2+ years collections experience, B2B commercial collections preferred
- Must be analytical and detail oriented
- Must be organized, have keen attention to detail and accuracy
- Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
- Must possess the ability to use sound judgment when making independent decisions
- Must have excellent verbal/written communication and follow-up skills
- Knowledge and experience with local, state and federal collection laws
- Knowledge of TL, LTL, Import/Export, Customs, accounts receivable, and accounts payable processes a plus
- Ability to read, write, and speak English fluently; bilingual Spanish a plus
R+L Global Logistics is a world-class provider of high quality domestic and international logistics and supply chain services, with a reputation for offering the highest quality freight solutions and services to our customers. We have 14 offices across the country, with locations in Atlanta, Chicago, Cincinnati, Denver, Fort Myers, Indianapolis, Kansas City, Laredo, Los Angeles, Nashville, Newark, Ocala, Orlando and San Antonio allowing our logistics team to optimize the supply chain process for our customers.
BENEFITS
Company Vacation Properties, PTO, Sick Time, Paid Holidays, 401k, Medical, Dental, Vision, Life & Disability Insurance, Pet Insurance and Group Home & Auto Insurance
R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
Why our employees love working at R+L Global Logistics
- Values “I love working for a company that I am proud to represent based on its morals and people”Opportunities “It’s exciting to play a part in building an organization knowing that as you succeed, more and more opportunities become available
- People “While we are a larger company, I’ve still been able to form new friendships and relationships with the people around me”
- Leadership “I love coming in each day and knowing that I my opinion matters to our leadership team
- Exciting Benefits Including Vacation Properties “I love being able to go to Fort Myers Beach for a weekend getaway
Company Vacation Properties, PTO, Sick Time, Paid Holidays, 401k, Medical, Dental, Vision, Life & Disability Insurance, Pet Insurance and Group Home & Auto Insurance
R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
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