Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next-for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service-center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assisting customers to resolve their questions and concerns.

We have a great opportunity for a Collections Manager II in our Orlando Credit Card Collections group. This position will lead a team of about 100 employees.

Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for past due credit card accounts.

We are looking for an individual with a passion for leading a large team with the following skills:

Leadership Skills

• Develop and lead a large scale team of collections specialists and Team Leaders
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity

Customer Focus

• Resolve complex and escalated employee and customer problems and inquires
• Operate with urgency and meet deadlines
• Focus on the customer, the organization's business goals and systems

Communication Skills

• Strong verbal and written communication skills
• Ability to influence internal and external business partners
• Relationship management
• Knowledge of professional discipline and applies knowledge to influence decisions

Problem Solving Skills

• Conflict resolution skills
• Prioritize diverse workloads
• Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
• Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets

Analytical Skills

• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Execution of control initiatives
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Strong knowledge interpreting and analyzing data
• Expert experience using Windows Operating Systems and Microsoft Office tools

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Qualifications :

• Requires minimum of 5 years leadership experience with experience leading large groups of at least 75 employees in a call center environment
• Requires previous financial experience
• Collections experience preferred
• Advanced proficiency with computer functions strongly preferred
• Bachelor's Degree required, Master's Degree preferred or relevant experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans