Job description
- 2+ years of finance experience
- 2+ years of business to business collections experience
We are Amazon’s Finance Operations organization and responsible for Amazon’s Retail Accounts Payables and Receivables. We are responsible for making on-time, accurate payments, billings and collections on behalf of North America Retail. We are seeking an Accounts Receivable (AR) Analyst that will work directly with vendors, vendor management, and our fulfillment operations to address outstanding payment and billing questions and issues. This position will lead efforts to dive deep into vendor payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems.
This role is based in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Primary responsibilities:
Key job responsibilities
A day in the life
The Accounts Receivable Analyst will be responsible for systematically reviewing and triaging vendor billing disputes that have been escalated to the FinOps HQ2 – Escalations Team. The core function of this role is to deep-dive disputes by determining the root cause (RCA), and set a path to green by working closely with Retail Vendor Managers, Retail Business Partners as well as the Hyderabad (HYD) Disputes Team and Special Vendor Operations Team (SVOT).
This role is based in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Primary responsibilities:
- Systemically intake, escalate, and triage vendor payments (payables and billings) contacts and issues and follow-through to resolution, including executive-level communication.
- Recognize escalation trends and identify underlying defects and root causes.
- Partner with and influence Retail, Tech, Ops and other teams to resolve defects.
- Identify and implement best practices to streamline the Procure-to-Pay and Order-to-Cash processes; document operating procedures for complex vendors and situations.
- Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis.
- Communicate directly with vendors to resolve invoice and billing discrepancies and ensure timely and accurate receivables.
- Research shipment and receiving issues to identify and resolve product shortages.
- Educate internal and external customers on self-service tools.
- Work across US/Canada time zones as needed.
- Work with India business partners.
Key job responsibilities
- The subject matter expert (SME) for but not limited to the Retail order-to-cash process,contract agreements, Inventory Returns, and Shortage Claims.
- The Sr. Analyst will leverage his/her knowledge and experience in these areas to direct or influence next steps to resolve vendor disputes in an accelerated time frame.
- He/She will recognize escalation trends as well as identify underlying defects and root causes.
A day in the life
The Accounts Receivable Analyst will be responsible for systematically reviewing and triaging vendor billing disputes that have been escalated to the FinOps HQ2 – Escalations Team. The core function of this role is to deep-dive disputes by determining the root cause (RCA), and set a path to green by working closely with Retail Vendor Managers, Retail Business Partners as well as the Hyderabad (HYD) Disputes Team and Special Vendor Operations Team (SVOT).
- Experience in the retail industry
- Experience working with retail vendors as either a buyer or financial analyst/manager
- Experience in Accounts Payable (procure to pay), Accounts Receivable (order to cash), and/or Customer Service environment
- Experience in process improvement and operational excellence
- Proven management experience leading a team within a rapid and abstract environment
- Excellent analytical and problem-solving skills
- Excellent organizational and time-management skills
- Demonstrated Excel skills (pivot tables, VLOOKUP, HLOOKUP, filters, basic functions, tables)
- with ability to work with large datasets
- Experience using Tableau or other BI tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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