Job description
Job description
Job description
The Collections Supervisor will communicate with all staff on a level that builds and maintains a positive working relationship. The Collections Supervisor’s prime responsibility is to motivate and maintain order over the department to ensure consistent achievement of monthly goals. Must be able to deal successfully with difficult situations while remaining calm and resolve customer complaints.
Duties and Responsibilities
· Assistant in managing day to day operation of the collections call center environment
· Ensure Collections Representative have access to current customer information
· Monitor, measure, and manage employee performance according to established criteria
· Maintain professional demeanor in both internal and external communications
· Keep department motivated and ensure a positive working environment
· Maintain and enforce required work standards, policies, and procedures
· Set the standard for work ethic, sound attitude and accountability—lead by example
Skills Required
· Understanding of FDCPA,TCPA and other laws or regulations that may impact day to day operations
· Thorough knowledge of the collection industry
· Understanding of UCB philosophy, policies, goals and objectives
· A deep understanding of collection and skip trace techniques
· Knowledge of the basics of billing and rebilling health insurance as a means to resolve unpaid debt
· Understanding of the ongoing training system
· Strong problem-solving skills
Job Type: Full-time
Salary: Based on experience
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Call center
- Office
Schedule:
- 8.5 hour shift
- Day shift/one evening shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent
Experience:
- Supervising experience: 1 year (Preferred)
- Medical collection: 1 year (Preferred)
Employee will be required to work in the Ford St. office in Maumee, OH
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Call center
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Maumee, OH 43537: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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