Job description

COLLECTIONS SPECIALIST

At 1803 Capital LLC dba Edge Financial, we value our employees. We cover 100% of the premiums for the employee health, dental and vision coverages. We also pay for your parking, short term disability, long term disability and life insurance. Another great benefit is our 401k plan where we offer a match, and you are vested in the match immediately!

Join our growing company! Located in Metairie.

Requirements: Ability to sit at a desk in an office setting throughout the shift making a high volume of outbound calls of 100+ daily on delinquent accounts. Bilingual (English/Spanish) is a PLUS!

• 1+ years of collection experience preferred in auto loans
• Strong work ethic with high integrity, a positive attitude, and strong attention to detail.
• Ability to work independently and collaboratively in a team environment
• Dependable and prompt in arriving to work on time.
• Demonstrate positivity, courtesy, and helpfulness when communicating with every customer.
• Create a positive customer experience by identifying their issues and offering practical payment solutions that help to get the account to a current status.
• Assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented.
• Strong communication skills with the ability to communicate professionally, tactfully, and with poise in demanding situations.
• Proficient in conflict resolutions and negotiations
• Resolve complex collections escalations independently
• Strong, respectful negotiation skills with customers to arrive at the best resolution for the customer and the company.
• Ability to maintain a current workflow daily by completing your queue.
• Develop workable payment solutions that will bring the accounts to a current status by qualifying it with paydays.
• Experience in skip-tracing is preferred but not required
• Ability to complete paperwork accurately, timely, and completely
• Ability to prioritize and organize workflow and procedures while exercising judgment and discretion in problem situations.
• Working knowledge and understating of the Fair Debt Collection Practices Acts (FDCPA)

Must Have: Negotiation Skills, Positive Customer Service Skills, Phone Etiquette

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift

Experience:

• Collections: 1 year (Required)

Work Location: In person

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