Job description
United States, Georgia, Atlanta
Airport Customer Service
30-Nov-2022
Ref #: 18645
How you'll help us Keep Climbing (overview & key responsibilities)
BROAD SCOPE OF POSITION:
Assist with the various Atlanta Airport Customer Service internal consulting activities including gathering and analyzing information, formulating and testing hypotheses, developing and communicating recommendations, developing measurement systems, preparing for implementing performance improvements, and assisting in change management.
MAJOR DUTIES AND RESPONSIBILITIES:
- Provide quantitative and qualitative analysis of various work situations.
- Provide planning and analytical skills to various improvement projects.
- Assist in design and implementation of various business process improvement projects.
- Assist project teams involved in the development of measurement strategies and systems.
- Assist with other research efforts as needed.
PRIVILEGES:
- Travel privileges are available to co-ops and their families.
- Training opportunities are available as needed.
Students must be able to complete 3 alternating rotations in Atlanta, GA in line with one of the below schedules:
Summer 2023 - 1st rotation
Spring 2024 - 2nd rotation
Fall 2024 - 3rd rotation
What you need to succeed (minimum qualifications)
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
- Work with project teams to define and solve unstructured problems with minimal direction, work on multiple assignments with strict deadlines, maintain confidentiality, and function effectively under pressure.
- Must be a self-starter.
- Assist on projects requiring effective oral and written communication skills, performing analysis with close attention to detail and working with Delta people from all areas and levels.
- Should be able to work well with others on assignments.
- Work experience or course work in process analysis and redesign is desired.
- PC skills should include Microsoft Word, Excel, PowerPoint, and Access or willingness to learn these applications quickly. Experience in PC based project management tools, other database management software, and simulations applications are helpful.
- Embraces diverse people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications)
N/A
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