Job description
Overview:
The CNB Support Specialist is responsible for providing exceptional service and support to both Internal and External clients during inbound and outbound calls relative to operational, procedural and application related tasks. This position requires the exercise of discretion and independent judgment, within the scope of the individual's authority, with respect to matters of significance to the Bank. In addition, the role requires that employee cross train across the operating units.
Qualifications:
CNB Support department comprises of 4 operating units – Call Center, Banking Center Support/5410, Transaction Support and Total Direct Bank Support. Each unit has defined operational responsibilities and functions that are performed within the guidelines of the bank's Policy and Procedures.
The CNB Support Specialist is responsible for providing exceptional service and support to both Internal and External clients during inbound and outbound calls relative to operational, procedural and application related tasks. This position requires the exercise of discretion and independent judgment, within the scope of the individual's authority, with respect to matters of significance to the Bank. In addition, the role requires that employee cross train across the operating units.
Qualifications:
- 2-4 years working in banking or bank operations or a highly regulated industry.
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Must have excellent verbal and written communication skills.
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High level of professionalism
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Highly motivated self-starter
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In-depth knowledge of branch and digital banking software applications.
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Must have the ability to exercise independent judgement and discretion within the scope of authority.
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Ability to communicate well with others at all levels.
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Good understanding of federal regulations affecting AML, BSA, and OFAC.
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Remains current on all regulatory changes.
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Ability to work under pressure with high call volume and continue to deliver outstanding support.
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Proficient in Microsoft Word, Outlook and Excel.
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Ability to follow oral and written instructions.
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Ability to effectively deal with changing situations and maintain a positive attitude.
- High School Diploma or GED equivalent.
- Associate's Degree.
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
- Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.
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