Job description

Who We Are:
Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the Customer and Partner Experience (CXPE) group is transforming how Cisco delivers value to our customers & partners via our product portfolio. The CX Cloud DevOps and Release teams are charged with leading the lifecycle of services—from inception and design, through deployment, operation, refinement, release and eventual decommissioning for the CXPE group. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.

What You’ll Do:
Consult and collaborate with track teams to modernize software development maturity

Cloud-Native Application Architecture

Serverless Cloud Architecture (Microservices such as lambda functions)

CI/CD Pipelines

Data API layer / UI Presentation layer

Design and implement scalable web services, applications and APIs

Design software system architecture

Advise on and Architect for Cloud Solutions to iterate on current state.

Functionally decompose complex problems into simple, straight-forward solutions.

Fully and completely understand system inter-dependencies and limitations.

Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience.

Lead technical and design discussions to help teams speed their adoption of new technologies and practices.

Drive POC projects to build out new capabilities by evaluating/enhancing the development landscape using emerging technologies in a multi-cloud environment.

Lead the design, implementation, and administration of platform tools to support the release of software products to both pre-production and production environments.

Oversee, innovate, create processes, software, and tooling that continuously improve the availability, scalability, latency, and efficiency of our infrastructure.

Tackle complex infrastructure challenges with scalable, observable and measurable automation and CI/CD solutions.

Completing data structures and design patterns

Troubleshooting and bug fixing

Writing technical documents

Meet with various software teams to define the scope and scale of projects

Use most efficient programming paradigms to solve problems (functional or OOP)

Who You'll Work With:
Residing in the CX Cloud Operations team, this role will work across functions, and partner with other engineering teams within the Cloud Ops team, the CX Cloud Platform, Security, Release, and Applications teams. Every day and every interaction will be unique, engaging with a diverse representation of Product Management, IT, Digital Transformation and our architecture and delivery teams to establish and mature our practices and approaches.

Who You Are:
Proven operational knowledge of Cloud components (AWS, GCP, Azure etc), innersourcing, DevOps pipeline, IAC tooling and Container technologies.

Excellent communication skills and the ability to develop and maintain effective internal and external working relationships.

Work history in agile software development is highly desirable

Hands-on experience working with big data tools such as GraphQL, Map Reduce, Spark, Sqoop, Kafka, Flume, etc.

Experience with test-driven development and automated testing frameworks.

Experience with Scrum/Agile development methodologies.

Execute full software development life cycle (SDLC)

Programming experience with at least one modern language such as Java, .NET, Python, JS

Hands on skills in AWS Terraform, Docker, Kubernetes, Cloud Native Container Orchestration

BS in mathematics, statistics, computer science or other related field, or equivalent professional experience. AWS Certified highly desired.

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