Job description

Develop and manage schedules for clinicians at hospital locations to ensure that all shifts are fully staffed for expected patient volume. This role will work with Clinicians, Leadership and Site Directors to ensure appropriate clinician coverage is in place to treat expected patient volumes. Contributes to the operations of the hospital locations by ensuring correct staffing is available for all shifts and affects patient care by ensuring that appropriate providers are in place 365/24/7. Contributes to corporation’s financial performance by managing schedule based on tiered prioritization of clinician utilization, optimizing clinician availability, assisting in requesting and planning future over/under staffing needs and adjusting as needed on a continual basis.

ESSENTIAL JOB FUNCTIONS:

• Creates and maintains schedules for multiple hospital locations 45-90 days ahead of start of month.
• Works independently utilizing scheduling software (Shift Admin) to auto- generate schedules based on customizations, rules, and weightings.
• Establish relationships with all providers to learn their scheduling preferences and hard stops. Use discretion to determine reasonable asks and when medical director approval/denial is necessary.
• Analyze requests, identify potential areas of conflict and determine best solution. Implement escalation process if unsuccessful in resolving independently.
• Compile standard reports based on historical data to determine future staffing/mutual aid needs.
• Collaborate with credentialing and other departments to ensure available staffing.
• Work with clinician schedulers to ensure coordination of the utilization of cross credentialed providers and days of availability.
• Work with Scheduling Optimization Manager to schedule traveling physicians and to optimize site allocation process.
• Ensure distributed days of availability allow for complete staffing of all shifts. Optimize trades and shift blocking to minimize costs of traveling physician expenses.
• Responsible for ensuring continuity of care, shift equity and distribution in accordance with site specific scheduling policies.
• Schedule providers based on budgeting tiers. Maximize use of local FT clinicians based on contractual obligations followed in descending priority of PT, FF then locums.
• Responsible for coordinating and securing the use of outside clinician resources through locum companies within budgeted goals as necessary to complete the schedule.
• Modification of shift maps as directed by site leadership
• Work with President/VP/Site Directors to make needed adjustments to schedule for service/budget under immediate deadlines.
• Work directly with site Physician/APP leaders to ensure optimal schedules prior to publish.
• Responsible for ensuring anticipated and last-minute open shifts are filled. Responsible for communicating changes to schedule and ensuring all necessary parties are aware and in agreement.
• Responsible for maintaining provider satisfaction in regard to monthly schedule. Ensures expectations are clear of clinician scheduling requirements and expectations from scheduling.
• Ability to investigate source of any complaints, analyze underlying reason and resolve as appropriate.
• Responsible for Shift Admin setup and proper application of shifts with pay codes to automate payroll through Workday integration.
• Utilize strong judgement when deviations from established policies and procedures are necessary in order to complete schedules based on established deadlines.
• Communicates terms and premium rates with providers to ensure all shifts are covered after provider scheduled to contract max in accordance with site leadership.
• On Call responsibilities may be required.
• Discretion in use of escalation process when clinician leadership support is necessary to effectively create a schedule.
• Responsible for ensuring all parties are in alignment and agreement with scheduling policies and decisions surrounding specific issues including local and support clinician leadership.
• Analyze metrics and reporting, able to communicate results

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to navigate and function under a dual and/or remote reporting structure
• Strong organization and problem-solving skills
• Strong communication and interpersonal skills
• Ability to prioritize competing needs
• Uses critical thinking skills to make decisions
• Professional presentation/phone savvy
• Higher-level analytics skills
• Ability to effectively perform in a multi-task work environment
• Ability to maintain patience and composure in difficult situations
• Ability to identify and communicate emerging issues to management
• Knowledge and skills in using personal computers (Windows) with a strong emphasis on Microsoft Office
• Programs- Outlook, Word, Excel and Adobe Acrobat
• Technical ability with scheduling software
• Previous experience working with clinicians preferred
• This position requires long periods of sitting and reviewing data on computer monitors

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred
• Experience creating/managing complex fluid schedules
• Shift admin scheduling experience preferred

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Medical specialties:

• Critical & Intensive Care
• Emergency Medicine
• Hospital Medicine
• Urgent Care

Schedule:

• Monday to Friday

Application Question(s):

• Do you consider your Microsoft Excel knowledge/skill level to be basic, intermediate, or advanced?

Education:

• Bachelor's (Required)

Experience:

• Medical terminology: 2 years (Preferred)
• Creating/managing complex schedules: 3 years (Preferred)
• Shift Admin scheduling: 2 years (Preferred)
• Data analysis skills: 3 years (Preferred)

Work Location: Remote

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