Job description

Position Overview:
In collaboration with and supervision of the Lead LPN, manage all aspects of the day-to-day operations of Ryan Health | West 97th Street, and Ryan Health | Wadsworth, by triaging same-day or walk-in patients, monitoring patient flow, and assuring excellent customer (patient and provider) satisfaction. This work is carried out in support of the mission and goals of Ryan Health.

Essential Functions

• Recruit, train and supervise clinical support staff for the assigned sites.
• Assist in the implementation and monitoring of provider schedules to facilitate the smooth functioning of the health centers.
• Develop, implement and monitor support staff schedules to ensure proper coordination with provider schedules.
• Respond to patient inquiries and complaints. Direct patients to appropriate support staff as needed.
• Ensure compliance with all HIPAA privacy and security rules and regulations.
• Provide clinical in-service training on an ongoing basis to Licensed Practical Nurses and Medical Assistants.
• Oversee all daily operations with the department, including but not limited to nursing assignments, ordering medical equipment and supplies, emergency equipment, code cart & 02 tank upkeep, adherence to OSHA guidelines, availability of patient educational materials, etc.
• Provide direct clinical care to patients when needed.
• Assist in organizing, coordinating, implementing, and participating in quality assurance and peer review meetings.
• Serve as liaison with other community agencies, health care providers, social services, schools, etc.
• Assist in implementing, monitoring, and evaluating grant objectives.
• Assist with supervision of other clinical departments and ancillary services (i.e., lab, X-ray, etc.) when necessary.
• Attend all meetings and training sessions as required
• Immediately report any problems or unusual occurrences to the supervisor.
• Practice accepted infection control measures in accordance with the OSHA Bloodborne Pathogens Standards, and Center Policies and Procedures.
• Perform other duties and projects as assigned.

Minimum Experience and Skills Required:

• Two years of clinical management experience in an ambulatory setting (clinic or community health center).
• Demonstrated track record of the organization, focus, and ability to work in a fast-paced clinic.
• Working experience with electronic medical records software.
• Computer literacy in a Microsoft environment: MS Outlook, Word and Excel.

Education, Licenses, and/or Certification Required:

• Associates degree in Nursing.
• Valid Registered Nurse License in New York State

Preferred Qualifications:

• Bilingual Spanish/English strongly preferred.
• Bachelors’ degree in Nursing.
• GYN and pediatric experience.
• Experience with eClinicalWorks.

Competencies Required:

Customer Service:

• Professional, courteous and respectful attitude in dealing with patients.
• Able to understand and follow instructions and possess good organizational skills.

Cooperation/Teamwork

• Works well with others.
• Contributes input to improve outcomes.
• Asks others for opinions and feedback; provides feedback in a tactful respectful way.

Minimal Training Time:

180-day introductory period.

Working Conditions:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is primarily in a mental health clinic and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious.

Disclaimer:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

Job Type: Full-time

Pay: $115,000.00 - $125,000.00 per year

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Nursing: 1 year (Preferred)
• Clinical Management in an ambulatory setting: 2 years (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN (Preferred)

Work Location: One location

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