Job description

Overview:Hicuity Health, the leading high acuity telemedicine provider in the United States, is seeking a highly motivated and talented individual to join our team of high performing IT professionals as the Clinical IT Support Specialist. The Clinical Support Specialist will focus on providing hardware and software technical support for Hicuity Health’s Operations Center clinical end-users including troubleshooting multiple client-server applications surrounding overall functionality of the virtual ICU® Program. This position will work from our Memphis, TN office. This is not a remote position.
Hicuity Health® is the nation’s leading provider of high acuity telehealth services, contracted to provide care to more than 100 hospitals in 27 states on a 24 x 7 x 365 basis. We are an organization that rewards creativity, collaboration, innovation and results. For more information, visit http://www.hicuityhealth.com/.
Responsibilities:Key responsibilities for this position include:

• Clinical workstation, application and general PC Support
• Support desktop and/or laptops for Hicuity Health clinical and other end-users
• Respond to Help Desk Calls from customers and Hicuity Health staff, diagnose problems and provide resolution or refer to the appropriate level for resolution
• Assist users the basic trouble shooting/problem solving and coach users in the use of the software application
• Ability to work 12 hour shifts. Hours are 7a-7p
• Some travel required.

Qualifications:Requirements for this position are:

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Understanding of the concepts with Audio-Visual applications over IP networks

• Be able to work night shift, overtime and on various shifts or rotation schedules as needed; including weekends and holidays
• Associate Degree – Degree requirement can be substituted with equivalent work experience.
• A minimum of one to two years technical experience
• The ideal candidate will have the basic technical skills necessary to support end-users in a Helpdesk/Client-support environment as well as a basic understanding of Networking and Server concepts and terms.
• Must be motivated, a self-starter, persistent with troubleshooting efforts, team focused, and have effective communication and organization skills.
• Must be able to lift up to 50 lbs and work in tight spaces

Hicuity Health fuses a friendly and collegial work environment with high performance standards. Our compensation plans include base rate, shift differntial, annual bonus opportunity and competitive benefit programs.

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Hicuity Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws._

Job Type: Full-time

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