Clinical Coordinators are ultimately responsible for the coordination of all clinical services, to include but not limited to: Person-Centered Plans, medical appointments, assessments and consultations, new admissions, Behavioral Support Services, and quality of data collection contained in clinical record. Clinical Coordinators are responsible for employee training of all clinical services, and in the development and reviewing of all protocols. Clinical Coordinators provide direct supervision to the Residential Coordinators. Clinical Coordinators maintain 24/7 responsibility for assigned homes. Clinical Coordinators work as a member of the Leadership Team to insure quality of services. All services are to be provided in a manner consistent with Volunteers of America Chesapeake & Carolinas values, mission, principles and in accordance their policies, procedures, and practices as well as state licensing standards. Clinical Coordinators report directly to the Assistant Director.

PRINCIPLE ACTIVITIES:

Physical Plant and Safety

• Identify any environmental risk issues and work cooperatively with Residential Coordinator (RC) to ensure all environments are Healthy, Safe and free from hazards.
• Ensure staff and individuals are taught about the Home and Community Based Settings rules.

Training of Residential Coordinators and DSPs

• Ensure that RCs and Direct Support Professionals (DSPs) are trained on Individual PCP plans and goals by assisting with the development of competency based trainings and examinations.
• Serve as a mentor/role model to staff and individuals receiving services.
• Promote the feeling of trust, dependability, and a stable work environment to encourage staff productivity.

Design and Development of Person Center Thinking/Practices

• Collect and review all necessary information, assessments and reports to support development of annual person-centered plans. Ensure all clinical documentation and other information is gathered and is in place within designated time frames.
• Coordinate entire clinical component of services
• Ensure Person Centered Plans meet the hopes, dreams, aspirations and capabilities of the supported individual and focuses on individualized outcome achievements

Medical and Health Services

• Audit medication administration record (MAR) weekly for accuracy and proper documentation. Complete medication error reports as necessary.
• Ensure specialized support elements are in place.
• Inform and maintain communication with service coordinators, families, on issues related to general medical concerns, illnesses, injuries and incidents.

Nutrition, Healthy Living, and Positive Self Image

• Encourage skill building in meal preparation and portion sizes for all people supported.
• Monitor staff for compliance with menus
• Work cooperatively with the Residential Coordinator to develop healthy, person-centered menus and providing daily options for exercise and movement.

Community Connections and Celebrations

• Responsible for the development of monthly activity calendars that are person centered. Continuously work to connect people in their community to build natural supports.
• Recognize formally, and informally, holidays, special occasions and achievements of individuals with meaningful, appropriate celebrations.

Communication

• Establish effective communication efforts to individuals, families, staff through conversations and routine meetings.
• Ensure staff speak in a positive manner, using positive language which respects the supported individuals.

Financial Services

• Ensures benefit/entitlement programs are maximized and remain intact Medicaid, Medicare, etc.
• Ensure all billing census sheets are accurate/ and are submitted in a timely fashion.
• Support individuals in learning how to budget their finances

Records Safety, Security, and Confidentiality

• Conduct quarterly record audits via random samplings.
• Ensure information within the records is accurate and up-to-date.
• Ensure all staff observes confidentiality and HIPAA standards.

Behavioral Programming Development Assistance/Data Interpretation

• Support the development of individualized behavioral support services
• Ensure data collection is reviewed and interpreted monthly and submitted to the Behavior Specialist.
• Understands that behavior is communication and work to improve individual communication efforts.
• Assist in training staff on proper behavioral interventions and documentation where necessary.

Rights, Respect, Individual Advocacy

• Participate as needed in providing documents for Human Rights Committees, serves as the primary contact to the LHRC/HRC/BMC/Incident Management Coordinator/Incident Review Committee and provide all relevant clinical information.
• Ensure rights are protected and maximized, and rights restrictions are minimized.

Incident Reporting

• Ensure accurate and timely incident reporting and cooperation with all investigations both internal and external.
• Work with staff to understand their roles as incident report writers.
• Reviews and completes all incident reports, and follows internal and external incident reporting policies.

Abuse/Neglect/Exploitation Prevention

• Assist staff in understanding their role as mandated reporters.
• Consistently monitors environments for abuse and neglect indicators.
• Support individuals in learning strategies to increase their personal safety.

Licensing/Monitoring/Funding/Accreditation Compliance

• Ensure all regulations are in compliance with organizational and state standards.
• Ensure staff are familiar with organizational and state standards.

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Bachelor's degree in a human services field, and at least one year of experience working with people with intellectual or developmental disabilities.
• Must be able to work a 40 hour weekly flexible schedule in an effort to meet the demands of the individuals in the home.
• Participate in weekend on-call rotation.
• Attend training activities, meetings, and routine supervision with the supervisor.

• This position requires driving the company vehicle for company business including transporting clients/residents. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.

• Valid drivers license in jurisdiction of residence
• Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport individuals in personal vehicle)
• May be required to drive a van

• Acceptable EBI background, FBI Fingerprint (Fieldprint), Child Protective Services (Central Registry), and OIG Exclusion check
• Negative Drug/TB Screening
• CPR/First Aid Certification must be acquired and maintained once employed
• Therapeutic Options and Medication Administration certification must be acquired and maintained.
• Other trainings as required by DBHDS must also be maintained.