Job description

Job Title/Position: Clinical Administrative Assistant/Volunteer Coordinator

Reports To: Executive Director/Administrator

JOB DESCRIPTION SUMMARY

The Clinical Administrative Assistant/Volunteer Coordinator is responsible for coordinating all office activities including: clinical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. Assists with: direct patient expenditures coordination, employee time sheets, personnel records and billing liaison. Responsible for planning, coordinating, and managing all volunteer program activities in the organization.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Develop and maintain volunteer training and orientation program.

2. Recruits, educates, and selects volunteers from at least three (3) recruitment sessions a year.

3. Establish a need for volunteer services with the patient and family/caregiver and entire hospice team.

4. Supervise and evaluate volunteers in a timely and appropriate manner.

5. Maintains monthly statistics.

6. Maintains current personnel files.

7. Reevaluate volunteer program as necessary.

8. Coordinate support/education meetings.

9. Attends interdisciplinary group meetings.

10. Provides information to individuals and community groups about hospice volunteer services.

11. Participates as needed in the budget preparation for program development.

12. Actively participates in quality assessment performance improvement teams and activities.

13. Accepts and performs other related duties and responsibilities.

14. Maintains confidentiality of patient information.

15. Maintains accurate up to date clinical records in accordance with regulations of Medicare and the Policy and Procedure Manual.

16. Communicates effectively on the telephone with patients, families and staff.

17. Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available.

18. Welcomes and assists all guests.

19. Manages incoming, outgoing and interoffice mail.

20. Performs typing, faxing and coping tasks as requested for various staff persons.

21. Inputs data into computer for billing purposes.

22. Orders and maintains accurate records of medical equipment and supplies.

23. Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Clinical Director and/or Administrator.

24. Responsible for gathering and recording staff members’ DSRs.

25. Tracks admission, discharge, certification and re-certification dates on all patients.

26. Responsible for assisting with audits of patient information.

27. Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office.

28. Performs other necessary functions/duties as assigned by the Program Director and/or Administrator.

29. Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Clinical Director and/or Administrator.

POSITION QUALIFICATIONS

1. Minimum of high school education; preferably with secretarial and computer background.

2. General knowledge of spelling, punctuation, grammar, clinical records and office procedures.

3. Basic knowledge of office machines.

4. Basic knowledge of telephone skills.

5. Aptitude or computer data entry and use of current software systems.

6. Ability to establish and maintain effective working relationships.

7. Ability to meet the public and staff as a positive, friendly and professional representative of the organization.

8. Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently.

9. Personal car for travel and valid driver’s license.

10. Carry personal auto liability insurance coverage.

11. College degree, advanced degree in human services preferred.

12. Minimum of two (2) years experience in a health care setting. Hospice and/or volunteer experience preferred.

13. Ability to supervise, coordinate, and evaluate volunteer services.

14. Understands hospice philosophy.

15. Ability to organize and develop volunteer hospice personnel for both patient and organizational needs.

16. Ability to manage a group of individuals providing volunteer time and who will be considered employee.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Medical specialties:

• Hospice & Palliative Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Orem, UT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• hospice volunteer coordinator: 1 year (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.