ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas’ largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Manages day to day operations of an outpatient medical clinic. Responsible for supervision of clinic supervisors and/or other ancillary staff. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Manages the business, technical, and nursing support activities of an outpatient medical clinic.
• Assists with implementation of clinic-specific customer service, human resource, and financial goals and objectives consistent with ARC’s strategic plan and goals.
• Assists with preparation of annual capital and operating clinic budgets and monitors expenses.
• Assists with development and/or implementation of clinic-specific policies, procedures, and programs and monitors adherence to system-wide policies/standardizations.
• Monitors staffing mix and allocation of resources in order to meet demand for services with available staff and recommends changes as appropriate.
• Manages and resolves clinic safety and risk management issues.
• Ensures compliance with ARC standards as well as applicable federal, state, and local laws.
• Works with administration and clinic medical staff to ensure quality patient care and services are delivered.
• Addresses patient care or service complaints to ensure customer satisfaction.
• Supervises clinic supervisors and/or business office or clinical staff. In collaboration with resource departments, responsibilities include performance evaluations, disciplinary actions, staff training and development, promoting teamwork and fostering a positive work environment.
• On a daily basis interacts with and supports staff and physicians.
• Provides support to AHC holiday staffing by working a shift as manager. Assists with AHC holiday scheduling by discussing and coordinating with staff and communicating with AHC management.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.
• May be responsible for following and ensuring that staff are following work queue workflows consistent with policies of the Compliance Plan.

QUALIFICATIONS

Education and Experience

Required:

• Two (2) or more years of supervisory or lead experience
• Bachelor’s degree in Healthcare Administration, Business, or related field with two (2) or more years of experience in a clinic or similar healthcare related setting and , or
• High school diploma or equivalent with four (4) or more years of experience in a clinic or similar healthcare related setting .

Knowledge, Skills and Abilities

• Proven proficiency in financial management, which includes comprehensive understanding of insurance plans as they relate to physician practice.
• Familiarity with laws and regulations related to healthcare delivery compliance
• Knowledge of various medical insurance plans and billing practices
• Knowledge of procedural and diagnostic coding
• Knowledge of human resource fundamentals and underlying laws, i.e., FLSA, ADA, FMLA, etc.
• Proficient PC skills including knowledge of Microsoft Office programs, and familiarity with Windows.
• Strong analytical and problem-solving skills.
• Ability to analyze and interpret financial data/reports
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Certificate/License

Any Clinic Manager that works in the charge review work queue must attend and complete all work queue training and successfully pass all tests based on the guidelines listed in the Compliance Plan.