Job description

ABOUT UNIFORM TEETH:
We believe that straight teeth have the power to transform lives by improving health and confidence. It is with this vision that Uniform Teeth and Impress, Europe's fastest-growing orthodontic start-up, have partnered with the goal to create the largest worldwide network of technology-driven invisible orthodontic clinics. Our combined mission is to make care easier to access and a more delightful patient experience globally.
We create a lifetime of smiles through seamless, precise, and patient-centered care—powered by advanced patented, state-of-the-art technology and led by expert clinicians who are passionate about understanding and meeting patient needs. The result is safer, faster, and more pleasing treatments than conventional orthodontics. We work to continually elevate every aspect of orthodontia so that more people can experience exceptional, long-lasting results.
We're backed by top-tier venture capital firms, growing rapidly, and looking for more enthusiastic and patient-oriented people to join the team. If you're interested in helping people to achieve confidence (and smiles) and innovating the future of orthodontic care, there is an opportunity for you.
ABOUT THE ROLE:
The Clinic Coordinator is a critical part of the Uniform Teeth ecosystem. They welcome patients into our space, manage the schedule of the clinic, handle on-location customer service requests, help out with office needs, uphold the day-to-day operations of the clinic, ensure there is a high quality of clinical care, focus on the patient, and outstanding customer service.
We're looking for a customer service generalist who thrives on helping others. They act with a sense of urgency, and love to provide an amazing, personalized experience to all patients. They meet challenges with a growth mindset and with a solutions-oriented attitude. This person takes initiative to solve problems for their team and their patients - and instills these values in his/her teammates.
The ideal candidate is excited about being cross-trained to occasionally provide direct patient care. Either seeing a prospective patient in an initial consultation to help them initiate treatment or getting trained to provide care to our current patients.
The Clinic Coordinator will report to the Clinic Manager and will partner closely with the Market Manager and Regional General Manager. You will work closely with the Lead Orthodontist to establish a winning clinic culture that is patient-friendly, enhances teamwork and productivity, and is based on integrity, transparency, and collective problem-solving.
HOW YOU'LL HAVE AN IMPACT:

• Communicate with patients in a professional, helpful, and enthusiastic tone.
• Tenaciously seek answers to resolve patient questions or concerns.
• Guide the communication and billing process with insurance partners.
• Deliver on daily service performance metrics.
• Help build and refine service protocols and continuously elevate standards.
• Identify opportunities to delight patients with unexpected levels of service.
• Provide coverage as needed for all clinical roles. Answer patient calls and other correspondence as appropriate.
• Oversee the daily operation of the clinic, scheduling the staff, assigning the work loads, and managing the facilities to meet clinical, administrative, and operational support requirements.
• Manage the finances of the clinic. Ensuring the budget is being adhered to, forecasting the expenses, reviewing invoices, statements, receipts and approving expenditures.

WHAT YOU'LL BRING:

• An approachable, helpful personality and act with a sense of urgency.
• Collaborative, empathetic, patient, and a positive attitude.
• Adaptable and flexible - excited to work in an environment that is constantly evolving.
• Fast learner and self-driven with the willingness to jump in wherever your help is needed.
• Strong verbal and written communication skills

NICE TO HAVES:

• Bachelor's degree
• Experience in customer service

WHAT WE WILL BRING:

• Competitive salary in well-funded, high-growth company
• Medical, dental vision, 401k
• Free orthodontic treatment at 90 days or greater of employment
• Opportunity to revolutionize a massive sector of healthcare - over 200 MM Americans need orthodontic care alone, and it is ready for change
• Motivated by caring for others; takes initiative; business minded and team oriented; passionate about the experience of his/her patients; relentless in their pursuit of excellence.
• Adaptable, flexible and innovative - you are excited to work in an environment that is constantly evolving.
• Company sponsored outings, tech talks, happy hours, and education
• A diverse group of smart people with backgrounds from healthcare to tech to entertainment
• Compensation range $19/hr. to $23/hr.

Job Type: Full-time

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