Job description
Winona Health Services
Family Medicine
Clinic Assistant – Primary Care
Full-Time (1.0 FTE) 80 Hours a Pay Period
Day Shift, Hours between 7:30 am – 5:00 pm
Weekends: No
Holidays: No
Telecommute Available: No
Position Overview:
The Clinic Assistant is responsible for the care of the clinic patients under the direction of the RN or the provider. The Clinic Assistant is responsible for departmental clerical and inventory management duties. This role will manage office supply and equipment inventory in a fiscally responsible manner. The position requires excellent organization skills, good communication skills and the ability to multitask. Patient information will be entered in the EMR. Contacts patients based on direction from nursing staff or providers. Receives and logs patient messages into Power Chart for nursing staff actions. Other duties include coordinating appointments (referrals, follow-ups, and prior authorizations) with other departments and/or facilities and ensuring appropriate materials are available; supports CSI initiatives; scheduling patients and supports providers on a continuous basis.
Essential Duties & Responsibilities:
- Responsible for inputting all applicable data into the electronic medical record (EMR) (Cerner).
- Performs appropriate documentation and assists with work comp, prior authorizations, etc. for continuation of patient care.
- Coordinates schedules, procedures, and supplies.
- Responsible for coordination and scheduling of care for patients referred for specialty care.
- Schedules surgery or diagnostic studies including prior authorization.
- Physician schedule in clinic and/or surgery (OR).
- Ensures nursing supplies and medications are properly ordered and available.
- Performs other office staff duties as needed, including but not limited to chaperoning the Provider, faxing, filing, copying, and covering other staff breaks, and lunches.
- Other duties as assigned by department. This role is responsible to deliver the highest level of customer service standards for patients and families presenting for services at Winona Health.
Essential Skills and Experience:
- Minimum of high school education or equivalent preferred
- 1-3 years of customer service, reception or business experience
- Good decision-making, communication and organizational skills
- Ability to perform multiple tasks independently in a busy, ever-changing environment
- Basic computer skills: Microsoft Word, Excel, Outlook. Familiar with Patient Information Database (Cerner)
Nonessential Skills and Experience:
- Post-secondary education in a related field
- Knowledge of medical terminology
- Previous scheduling experience in a clinic setting is preferred but not required
Internal Applicant Policy:
It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.
Disclaimer:
Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.
Experience
Preferred- 1 - 3 years: Customer Service
Education
Preferred- High School or better
Skills
Required- Computer Skills
- Medical Terminology
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