WHAT YOU WILL BE DOING

Responsibilities:

Provides sales and servicing support to 2-3 Corporate Banking Relationship Managers by assisting with all client servicing needs and supporting the sales process. The primary function is to service Corporate Banking clients with excellent customer service which includes answering client queries and completing administrative work to process loan and deposit requests. The secondary function is to support the sales process and business development prospecting of Relationship Managers including managing prospect lists and organizational tasks.

• Assists less experience Relationship Assistants with work process, policies and procedures
• Ensures compliance to government regulations; banks policies & procedures; and management policies
• Provides external customer support for inbound servicing inquires related to any of the client accounts including loans, deposits and cash management
• Support the sales process by assisting the Relationship Manager (RM) and sales team in the management of sales prospect lists and the scheduling and maintenance of client appointments
• Pulls reports for RM and management team as necessary
• Internal loan & deposit processing
• Administer all core processing tasks related to client accounts on behalf of the Relationship Managers

Qualifications:

• Bachelor's Degree or equivalent work experience
• 3-5 years of customer service or business process experience
• 0-3 years of experience with Microsoft Office (Outlook, Excel, and Word)
• Ability to exercise sound judgment and make prudent decisions
• Ability to identify and resolve exceptions and to interpret data
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to operate a wide range of office technology, such as operating a multi-line telephone system, computer, copier and fax machine
• Being an active listener who is patient and asks appropriate questions when necessary
• Exceptional communication skills (verbal, written, presentation, and interpersonal)
• Fluid in adapting to and embracing change for themselves and with others
• Proven customer service/relations skills
• Strong analytical and problems solving skills

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

For NYC Job Applicants: The base annual salary range for this position is $41,600-$73,600. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Primary Location: Melville, NY, Melville

Other Locations: New York-Melville

Organization: Santander Bank N.A.