Client Services Specialist - Remote (Former Restaurant Managers Wanted!)
Job description
Hi there! We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
POSITION DESCRIPTION
The Client Services Specialist is primarily responsible for working with existing PAR clients providing
solutions to unexpected challenges that arise while working through our software product, Data Central.
Our software is a restaurant management solution that provides functionality around cost of
goods, scheduling, payroll, reporting and many other operational purposes. The ideal applicant
will have a restaurant management background and working knowledge of not only a POS
and/or back-office program, but also application design, database tools and relevant computer
applications within the restaurant and hospitality industry. The person filling this role is
responsible for working within a collaborative team atmosphere to implement additional
services and features of Data Central for existing clients. Using operational knowledge of the
hospitality industry, you will serve as a consultant for the client to gather requirements,
configure the software, manage implementation projects, train, and deliver solutions tailored to
meet the needs of their business. A successful candidate will have outstanding oral and written
communication skills coupled with strong analytical, debugging, and problem-solving skills. And
takes ownership of all projects in a high paced work environment without the need for micro
managements seeing the clients project through completion.
WHAT WE'RE LOOKING FOR
- An unreasonably strong customer service heart
- 4-year technical degree or equivalent experience preferred
- 2 – 4 years' experience in the technology industry preferred
- Previous experience in the Hospitality industry in a management role preferred
- Track record of success in Professional Services
- Ability to self-train, to stay current with the technology and security in restaurant and
- A passion for continued education (growing both technical and interpersonal skills)
- A problem solver who enjoys finding solutions
- Ability to manage multiple tasks and identify priorities
- Ability to cross-train to other functions as necessary
- Skill with Microsoft Office products
- Comfortable in a dynamic, agile atmosphere of a technical organization with an
WHY WE NEED YOU
- Consult with clients to analyze their immediate challenge and coordinate solutions with a
- Design and test proposed solutions meanwhile completing a configuration with varying
- Effectively deliver training to end-users with all levels of technical and non-technical
- Consult with third-party providers and internal team members to design and deliver
- Identify opportunities to provide additional products, services, or other resources to
- Effectively deliver training to end-users
- Act as a Level II escalation path for peer-to-peer support
- Work in a multi-channel communication environment of phone, emails, and video
- Track knowledge and time using our project, task, and time management tool
and in support of the corporation Quality Policy".
NOTE: This job description is intended to be illustrative of the position's duties and should not be
construed to be an exhaustive statement of the essential functions of the job.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you'd like more information about your EEO rights as an applicant, please click here.
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