Job description

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client’s needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.

If this is what you believe in, then you’re definitely right for us. And, we might be the right bank for you.

This position requires a very careful adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires a very strong attention to detail. It is vital for the work output to be very high quality, with correct results, time and time again. Checking and double-checking is often necessary; individuals performing the job must be patient and conscientious. Both the content and the presentation are important; all work must be highly polished. There is little ambiguity in this job. It is very clear what needs to be done, and what the expected results are. This clarity will come either from the company's management, or from established professional disciplines and processes. The established procedures and processes must be followed very closely; there is little room or necessity to modify them. Much of the work can be accomplished by working at a steady, even pace. There is much consistency and familiarity from one day to the next. It is generally feasible to plan large blocks of work ahead of time. When work duties do change, there is ample foresight and time to prepare. The work is best accomplished working as an individual, without a great dependence on other people or "politics" for results. The work is helpful in nature; providing support and/or service to others in an environment free from competition. Interacting with customers requires a professional, formal manner where the focus is on completing the task pleasantly and correctly.

As a Client Services Specialist II, you will be responsible for providing exceptional client service to Bank Midwest, Community Banks of Colorado and Hillcrest Bank clients in a fast-paced Call Center. You will be responsible for a variety of tasks including handling client questions, complaints and banking inquiries with the highest degree of courtesy and professionalism, solve client problems independently and offer recommendations according to the client’s needs on features and products. Additionally, Client Services Specialists II are expected to provide both internal and external Online Banking and Bill Payment support, complete Consumer loan applications per the client request, and build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• High School Education or equivalent.
• Minimum of 1 year of relevant job experience.
• Basic knowledge of call center protocol and client servicing experience.
• Basic level of work experience, knowledge and training in call center environment.

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• Associate’s degree.
• Experience with bank call center/client servicing.
• 2+ years of relevant job experience.
• Bilingual in Spanish and English

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Strong interpersonal skills and the ability to build peer and/or team cohesiveness
• Ability to manage difficult and stressful situation in a fast paced environment
• Ability to prioritize competing demands and effectively manage multiple tasks
• Responsiveness and flexibility; ability to adapt to changes
• Proficient in Microsoft access, Excel, Word, and vendor web solutions

Work Environment:

• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
• Must be able to work overtime to the extent necessary.

Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

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