THE OPPORTUNITY:

• We are seeking a talented Client Services Representative I to provide the highest quality customer care to Co-op Solutions credit unions and other internal clients by providing timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned.

Pay: $23/hour

In Office Position

Hours: Monday - Friday, 10am -7pm CT

WHAT YOU CAN LOOK FORWARD TO:

• Maintaining a high level of client satisfaction by treating each client with respect, enthusiasm and professionalism.
• Act as a liaison between clients, internal, and external support.
• Coordinate the activities of all service functions to ensure that the goals and needs of the clients are met.
• Answer incoming calls and emails.
• Researches and resolves client inquiries (i.e., system functions, system problems, cardholder issues, etc.).
• Create and maintain accurate cases for inquiries received.
• Fully comprehend and be able to interpret all daily and month-end reports available to Co-op Solutions Credit Unions in order to assist and answer client questions. Have the ability to refer clients to the appropriate reports for future inquires.
• Assist Co-op Solutions credit unions in transaction research, ATM error troubleshooting, card ordering processing, settlement report balancing, hardware and compliance documentation, database change instructions.
• Exhibit complete working knowledge and provide support for all Co-op applications and products, both current and new.
• Handle any special projects as assigned by management.
• Demonstrate Co-op Service Promises.
• Must react to change productively and handle other essential tasks as assigned.
• Other duties as assigned.

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WHAT YOU’LL NEED TO SUCCEED:

• Knowledge of Microsoft Office applications is preferred.
• Troubleshooting skills necessary.
• Ability to multitask.
• Adapt to a fast-paced environment.
• Desire to learn.
• Dependable.

REQUIRED EDUCATION and EXPERIENCE:

• High school diploma or general education degree (GED); with at least 2 years of Customer Service experience in an office or call center environment.
• Credit Union experience is preferred.
• Internal candidates must have been at performance level 3 for the last twelve months.

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THE PERKS

• Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

• Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.

• Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

• 401K with generous company match.

• Tuition reimbursement.

• Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.