Job description

Citizens Debt Relief is looking for highly motivated individuals to become our Client Service Representatives. Ideally, a candidate should be a self-starter and have a passion for helping others. This position is best suited for a person who can communicate effectively with a large portfolio of clients.

As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.

Key Responsibilities

• Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues
• Ensuring the timely collection of statements and other documentation necessary for servicing
• Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies
• Determine the reason for cancellation and best course of action to assist in retention
• Increase contact rate effectiveness
• Responsible for managing high volume of phone calls for a large customer base
• Extensive knowledge of the firm's product offerings

Qualifications:

• The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries. Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner. Must be able to multitask and be very organized juggling multiple tasks at one time.

• Customer Service skills (verbal & written)
• Familiarity with debt settlement products
• Empathetic
• A history of meeting performance targets
• Team Player
• Maintaining a positive attitude
• Professionalism
• Excellent time management and prioritization skills
• Superior organizational skills

A Little About Citizens:

Citizens Debt Relief is a leading consumer financial services firm based in the center of New York City. Our pioneered Citizens approach ensures a brighter financial future for our clients. By emphasizing full transparency, cooperation, and grit, our clients can pull themselves out of debt and realize all of their financial goals.

We at Citizens Debt Relief understand that no two clients have the same set of financial circumstances all with the same goal in mind, living without the burden of high-interest credit card debt. Our debt resolution specialists pinpoint and work with your exact needs, customizing an action plan that is designed to alleviate the burden of debt as well as provide insight for personal financial management practices. We provide you with the means to not only resolve your debt but also stay out of debt.
Our sole mission is to serve our clients who are seeking options to become debt free.

Job Type: Full-time

Pay: From $30,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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