Client Services Representative

Full Time
Newaygo, MI 49337
Posted
Job description
Position Details

Front desk / building support specialist for our Newaygo Behavioral Health office.

Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services as well as employees. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication and organization. An openness to embrace and explore bias, equity issues, successes and challenges from a place of understanding and curiosity is needed to succeed and develop in the position/organization.


Position Requirements:

  • Excellent customer service (in person / phone
  • High level technical and MS Office (Excel) proficiency
  • Experience with data analysis
  • Working knowledge of electronic health record systems
  • Ability to work effectively and efficiently across multiple programs
  • Proven experience working with culturally diverse populations.

Bilingual -Proficient (verbal / written) Spanish /English Encouraged to apply


Who we are:

Arbor Circle is proud to be one of West Michigan’s most comprehensive providers of mental health, substance use and family services. The agency provides welcoming, easily accessible, quality services to the most at risk in our community through a purposeful array of treatment, prevention and education programs. By helping individuals and families realize their strengths and build their skills, we ensure life's challenges are addressed within a framework of hope and recovery. By bravely engaging in strong, therapeutic relationships, individuals and families are empowered to safely explore concerns about past trauma, parenting, safety, and family conflict.

Arbor Circle is committed to a culture of equity and excellence throughout our service array. We strive to address bias and systemic racism in order to promote and provide equitable and quality care.
Arbor Circle has a long history of serving diverse populations including programming focused on specific groups such as LGTBTQ+, individuals/families living in rural areas, and youth experiencing homelessness. Arbor Circle embraces continuous learning to enhance cultural competency at all levels of the organization including Board representation, staff development, policies and procedures, direct service and client input.


Arbor Circle offers a comprehensive benefits package that includes Vacation, Sick and Holiday Pay, Health, Dental, Vision, Life Insurance, Disability Insurance, Employee Assistance Program, 401(k) with partial match, comprehensive staff development opportunities and a great work environment.


Arbor Circle values the safety of our employees, clients and community. We have COVID processes in place that align with CDC and MDHHS guidance.

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