A new job is a big decision. Don’t work just anywhere. Be Selective.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes’ 2021 Best Workplaces in Financial Services and Insurance list.

Our Culture

We genuinely care about each other, our customers, and the communities in which we operate. Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.

Remote opportunity considered after training complete.
SHIFT: M-F 12pm-8pm with rotating Saturday shifts

Responsibilities:

• Manage a large amount of incoming calls in a call center environment. Complete new loss reports by gathering detailed information, understanding, empathizing, and educating our customers, as well as setting expectations on the claims handling process. Determines when issues are to be escalated. Knowledge of Claims systems to provide callers with claim updates.
• Handle customer complaints, provide appropriate solutions within the time limits in a professional demeanor, and follow up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools. Identify and assess customer’s needs to achieve satisfaction.
• Must possess ability to process system transactions within the scope of this position including but not limited to updating MCS on a continual basis to reflect current activity on a file.
• Provide policy services as appropriate such as repair options, rental reservations, and policy information. Assign claims to appropriate claims handler or regional queue.
• Enter email and faxed claims into our automated systems.
• Address customer concerns with claims or customer self-service through our live CHAT service.
• Update pending First Report of Injury notices in order to ensure compliance with the State.
• Review and assign subrogation demands received through Arbitration Forums. Create new losses as needed. Refer demands over monetary threshold to Comsearch for review.
• Maintain claims licenses and certificates, as required.
• May handle incoming billing calls and email in STG and billing portal. Perform all other Billing functions as needed and requested.

Knowledge & Requirements:

• Word, Excel, PowerPoint, Outlook, and the internet
• Strong customer service skills and results oriented
• Detail Oriented
• Ability to multitask
• Strong communication skills (verbal and written)
• Ability to perform in fast paced, high pressure environment

Education & Experience:

• High school diploma or equivalent required.
• Experience preferred:
  • 1 year Insurance industry
  • 2 years customer service representative
  • Bilingual skills

Salary range: $35,000.00 - $57,600.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

#LI-KV1 #LI-Remote #LI-Hybrid

Education

• High School or better