Job description

Position Summary: The Care Coordinator will maintain the integrity of the Wraparound process and ensure community based care to the children and families of the WISe/3RW Program. You will function as a core member of a collaborative care team. The ideal candidate will display a compassionate nature, be knowledgeable about mental health care practices, and provide exceptional service. Communication, confidentiality and professionalism are essential parts of this position. The ability to work flexible hours including evenings and participating in an on-call rotation is expected.

Responsibilities: The primary duties and responsibilities include, but are not limited to, the following:
1. Maintain on average a caseload of 10 families.
2. Engage and assemble a child and family team, utilizing both formal and informal support systems.
3. Assess child/youth situations, and strengths to determine the services to meet their needs.
4. Coordinate and facilitate the meeting of the Child and Family Team and develop an individualized Plan of Care (POC) based on the family’s strengths, needs and their preferred solutions.
5. Develop and review individualized Support Plan with families.
6. Meet with child/youth and family on a weekly and/or as needed to partner with the family to assist in achieving their individual goals.
7. Complete all necessary paperwork and ensure case notes are completed within 24 hour time frame, per program requirements.
8. Expected to attend all Care Coordinator meetings, individual and group coaching and training, or make prior arrangements with the Program Supervisor to be excused.
9. Maintain accurate information, ensuring assigned family’s demographic information is up-to-date.
10. Participate in the 24 on-call rotation for the program.
11. Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.
12. Function in accordance with the LCSNW personnel policies and procedures and administrative practices of the Columbia Basin Office.
13. Demonstrate respect for and build on the values, preferences, beliefs, culture, and identity, of the child/youth and family, and their community.
14. Provides coaching related to activities of the Behavior Interventionist, Youth Partner, and Family Partners as developed in the Child and Family Team. Assist Program Managers and Coaches in providing support, feedback, and problem resolution to the Direct Support, Family Partners and/or Youth Partners.
15. Working alongside families to create a plan for care after their transition from the WISe program.
16. Demonstrate and implement ethical decision making in accordance with Ethics Training provided upon hire

Secondary Functions: Other duties as assigned by the Program Manager or Program Supervisor.

Interpersonal Contacts: A Care Coordinator is responsible for guiding the Child and Family Team process. You will partner with families/community supports to gather relevant information and discuss unique strengths and challenges. The Care Coordinator will communicate with all team members in order to identify needs and plan for monthly team meetings (minimum). It is your responsibility to organize and facilitate those meetings while following the Wraparound process and adhering to Washington State Wraparound Principles.

Qualifications:
1. The ability to facilitate effective team meetings and group discussions.
2. Proficient in the use of personal computer and corresponding programs; preferred experience with Microsoft Office, Gmail and Google Calendar or similar web-based and computer programs.
3. Dependable, flexible, punctual, solid organizational skills,strong work ethic and service oriented.
4. Be able to respect and work cooperatively with a variety of persons, including coworkers, community partners (social service agencies), the public, volunteers and parents of the children.
5. Support and uphold the mission, beliefs and values of Lutheran Community Services.
6. Valid driver’s license, proof of Insurance and reliable transportation is required.
7. Clearance through the Washington State Patrol (background check) and verification of ability to work around vulnerable populations is required.
8. Clearance of Motor Vehicle Report to meet LCSNW insurance requirements.

Education and or/Experience:

• BA/BS with a major in social work, psychology or related field or Certified Peer Counselor with the State of Washington w/a minimum one-year experience
• 1-2 years’ experience in a related field/program preferred

Certificates, Licenses, Registrations:

• Obtain Washington State Agency Affiliated Counselor Registration (Within 90 Days)
• CPR/First Aid (Within 90 Days)
• Washington State CANS certification. (Within 90 Days)

Physical Demands/Work Environment: The physical demands and work environment described here are representative of those that must be met/may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, and write/type. The employee is normally engaged in low-activity tasks such as sitting, standing, and walking. The work environment is typical of professional offices; the noise level is usually moderate. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
Coordination tasks are generally performed in a normal office environment and in community-based sites, including churches. Travel to and from determined locations will be required.

Travel: In this role you will be required to travel throughout the Columbia Basin. Mileage reimbursement allocated monthly.

THE PERKS: We offer a full benefits package with options for medical and dental insurance. Vacation includes up to 2 weeks in the first year, with an increase up to 3 weeks in the second year (based on hours worked). Up to 12 days of Sick leave for you or to take care of your immediate family (based on hours worked). 10 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Mileage and expense reimbursement is also provided.

To Apply: Visit our Careers page on www.lcsnw.org. Find this listing and click “Apply Now.”

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.

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