Job description
Client Service Specialist
Manage large number of incoming requests from our Strategic Clients electronically and/or by telephone
Identify and assess clients’ needs to achieve satisfaction; respond promptly to client’s inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaints
Use expertise to build strong relationships with clients (both internal and external), and create an open and accessible communication rout for free flow of information
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issues
Manage large number of incoming requests from our Strategic Clients electronically and/or by telephone
Identify and assess clients’ needs to achieve satisfaction; respond promptly to client’s inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaints
Use expertise to build strong relationships with clients (both internal and external), and create an open and accessible communication rout for free flow of information
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issues
Please contact account manager - Ingrid Annaert- at ingrid.annaert@sonatatalent.com
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.