Job description

This position is located at our Headquarters in Itasca, IL
Working hours for this position are 9am - 6pm

At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.

The Client Service Specialist provides outstanding support to our customers and outside sales force with a smile and a sense of urgency. Responsibilities include responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, order entry, and answering general process, order status, & tracking questions. This position requires excellent communication & analytical skills, and a high attention to detail. The ideal candidate is comfortable with heavy data entry and working in a fast-paced environment. We are looking for a proactive, self-motivated, task-oriented individual who can work independently with minimal oversight. The candidate should be a flexible and creative thinker who, along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve & streamline our processes.

Responsibilities and Duties
Fast paced environment consisting of purchase order and price quotation entry from customers into a Windows based database
Analyze and remedy customer issues
Route technical support calls to the appropriate product specialist or technical group
Receive and respond to inbound phone calls from customers and product specialists with a sense of urgency and accuracy
Participate in goal projects while maintaining daily workload

Requirements and Qualifications
Bachelor’s degree required
Moderate proficiency with Excel, Microsoft Office, and Outlook
Ability to type at 50 WPM
High degree of attention to detail
Strong sense of urgency and ability to multitask
Ability to organize and prioritize tasks, activities, and projects for timely completion
Analytical and problem-solving skills
Ability to identify complex problems, evaluate options based on the information supplied, and determine appropriate solutions
Friendly, flexible, and accommodating
Communication Skills - communicate complex ideas and solutions effectively
Leadership potential - ANY leadership experience is fine
Previous Administrative or Customer Service background is beneficial

Why work for KEYENCE?
Competitive compensation & benefits
“Learn by doing” development policy
Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
Promote from Within Culture

KEYENCE is an at-will, Equal Opportunity Employer.
The Company does not sponsor applicants for work visa.

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