Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.
• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Due to the pandemic we are currently wearing masks all day during our shifts and operating under curbside conditions only.

Ability to commute/relocate:

• Annandale, VA 22003: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary: 1 year (Required)

Work Location: One location

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