Job description

Job Description

Job Title: Client Service Manager

Reports To: Financial Professional

Job Status: Full-time

Job Summary

The Client Service Manager (“CSM”) will work closely with the Financial Professional (FP) to build strong relationships with existing clients. The goals are to deliver a high -quality client experience and retain assets. The ideal candidate will be client service orientated, have experience in the financial services industry and be able to manage a process. The Sales Assistant also be responsible for office administrative support, maintaining databases of current clients, all aspects of business processing, including account maintenance, cashiering, asset movement as well as other tasks as deemed necessary by the Financial Professionals to support them on a daily basis.

Essential Duties and Responsibilities of the Client Service Manager:

• Manage multiple client relationships simultaneously
• Prepare appointment material for the Financial Professional which includes gathering financial, and account information
• Calendar management for scheduling meetings, conference calls; appointment confirmations and appointment materials
• Populate and maintain accurate client information in proprietary systems
• Manage all details of clients in CRM, record client appointment notes, workflows, and database lists
• Manage the new client onboarding process which includes opening accounts, managing client paperwork, both in person and via Docusign, and maintain communication with the client about the status of accounts.
• Provide market quotations, place orders, and rebalance accounts at the direction of the financial advisor
• Process cashiering and asset movement requests such as distributions, and wire and check requests.
• Research and resolve client service problems for errors as needed
• Office administrative support
• Answering incoming office calls and document any requests made by clients
• Type and design general written and electronic correspondence
• Provide general office support (answering phones, photocopying, faxing, filing, creating documents, etc.).

• Process incoming and outgoing mail, including checks, tax forms and scanning to client folder and check log; logging in CRM
• Perform other duties as assigned

Required Skills Client Service Manager:

• Understanding and proficiency in regard to customer relationships, customer service, data entry, confidentiality, problem resolution and MS Office products such as Word, Excel, Outlook.
• Experience with CRMs such as Redtail
• Experience with virtual meeting applications such as Got Webinar, Zoom.
• Excellent oral and written communication skills
• Energetic and outgoing personality with great interpersonal skills
• Excellent organizational, time management and multi-tasking skills
• Organized, meticulous, detail-oriented and able to multitask
• Ability to work some evenings and on weekend depending on event schedule
• Ability to work independently and under pressure in a fast-paced environment
• Professional attitude, demeanor, and appearance

Education and Experience Client Service Manager:

· High school diploma required; bachelor’s degree preferred.

· Client service/relationship management experience required.

· Experience in the financial services industry is preferred.

Securities offered through Registered Representatives of Cambridge Investment Research, Inc. a broker-dealer, member FINRA/SIPC. Advisory Services offered through Cambridge Investment Research Advisors, Inc. a Registered Investment Advisor. Cambridge and NettWorth Financial Group are not affiliated.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cumming, GA 30040: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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