Overview:

VNA Health at Home has provided home care and wellness services for over 130 years. Our innovative services and specialty programs recognize the needs of each patient and promote the highest quality of life. Our goal is to ensure all services consistently exceed quality measures and the expectations of patients and referring physicians. VNA Health at Home's quality care is provided through a team of registered nurses, social workers, aides and physical, occupational and speech therapists.

Responsibilities

The Client Relations Executive I makes essential contributions to the achievement of the organization's objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. Maintains and grows current market share, growing new sources of business to support the branch's business plan. Works with the Director, Business Development, Regional Vice President and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals.

Responsibilities

• Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget.
• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems.
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
• Acts as the key contact for client troubleshooting and conflict resolution.
• Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals.
• Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction.

Qualifications

• Health care professional credential, Bachelor's degree or comparable business experience required
• Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation.
• Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
• Excellent communication skills, both verbal and written.
• Strong knowledge of computer-based applications, including Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems.