Job description

The Engagement Specialist will identify and utilize tools designed to improve the relationship between The facility and Clients.

They will collaborate closely with cross-functional teams.

They may also analyze data to determine which Client engagement techniques are succeeding and which ones need to be revamped.

The engagement specialist is responsible for empowering and nurturing the appropriate skills among other employees to solve problems as they arise. Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.

Patience and listening skills to respond appropriately and interact positively with Clients. Time management skills to prioritize and complete a wide variety of tasks throughout the day.

Flexibility and the ability to respond appropriately to changing situations. They are proactively seeking opportunities and ways to maximize Client satisfaction.

Sales Skills is highly recommended and will be an added value.
*Preferred experience from 2-3 years at least*

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Manhattan, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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