Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.

Note: Applications/resumes will be accepted until the position is filled. First consideration will be given to applications/resumes received by March 15, 2023.

JOB SUMMARY

This position is located in the Risk Management Division of the Finance Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Claims Analyst is responsible for gathering, researching, analyzing, coordinating, and confirming information pertinent to various workers’ compensation claims. The duties performed require the utilization of previously acquired technical knowledge and skills. Essential job functions include: assisting in maintaining an effective and economical claims administration system; processing and investigating claims; assisting in the defense and subrogation of claims; and preparing investigation materials on all claims involving monetary or time loss. Additional duties and responsibilities include: preparing written reports of meetings attended; conducting telephone investigations; traveling to various departments to identify and consider the parameters, circumstances and conditions regarding specific injuries; evaluating claims to determine acceptance or denial; preparing for and attending mediations and trials; negotiating settlements; and maintaining accurate logs of information gathered on all claims. The position is also responsible for tracking claims and preparing payments for accepted claims and assisting the Workers’ Compensation Administrator in developing and evaluating policies, procedures, and programs that impact the work unit. The incumbent works primarily independently and reports to an immediate supervisor. The incumbent has frequent contact with claimants, supervisors and management, contractors, medical providers, and regulatory agencies. The work performed is reviewed by the supervisor for soundness of judgement, decisions made, compliance with policies and procedures, accuracy, timeliness, clarity, and overall accomplishments.

VETERANS PREFERENCE

Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.

JOB REQUIREMENTS

• Knowledge of the principles, policies and procedures of claims management, billing, and subrogation techniques.
• Knowledge of, and skill in, utilizing basic research principles and practices.
• Skill in organizing and analyzing large amounts of data.
• Skill in exercising independent judgement and in making decisions within established guidelines.
• Skill in determining, evaluating and analyzing the results of accidents and injuries.
• Skill in utilizing time effectively and maintaining control over a varied caseload.
• Skill in written and verbal communication using tact and diplomacy.
• Ability to establish and maintain effective working relationships.
• Ability to read and interpret legal and administrative guidelines as they pertain to Workers’ Compensation issues and concerns.
• Ability to travel.
• Willingness to work independently and assume responsibility for work performed.
• Possession of an Oklahoma Worker’s Compensation Adjuster’s License.

NOTE: The employee will be required to possess or obtain an Oklahoma Worker's Compensation Adjuster’s License within six (6) months from the date of hire/promotion/transfer/demotion. Continued employment is contingent upon obtaining an Oklahoma Worker's Compensation Adjuster’s License within six (6) months from the date of hire/promotion/transfer/demotion.

DEPARTMENTAL PREFERENCES

• Skill in collaboration.
• Skill in customer service.
• Skill in mathematical-accounting.
• Skill in multi-tasking and time management.

WORKING CONDITIONS

• Primarily indoors in a climate-controlled environment.
• Occasional local travel to conduct investigations and out-of-town travel to meetings, conferences, or seminars.
• Occasionally required to work beyond normal work hours.

Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department.

PHYSICAL REQUIREMENTS

• Near vision enough to read a computer monitor and draft communications such as written or machine-generated documents, reports, etc.
• Finger dexterity enough to operate standard office equipment.
• Hearing and speech enough to communicate by telephone or face-to-face.

OTHER DETAILS

Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card.

Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Employee and Labor Relations Division.

Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.

If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants.

If the position accepted is safety sensitive, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test.

If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination.

Note: Completion of the supplemental questions is required. Applicant responses to supplemental questions must specifically answer the questions asked. Responses to supplemental questions must be supported by work history/information listed on the application/resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.

AN EQUAL OPPORTUNITY EMPLOYER

If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530. The City of Oklahoma City is an equal opportunity employer and values diversity and inclusion. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, creed, national origin, ethnicity, religion, sex (to include sexual orientation and gender identity and/or expression), age, genetic information, disability or political affiliation.

Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people.

Join our team and build a fulfilling career of public service in a diverse and inclusive workplace, alongside talented, hardworking, and dedicated coworkers who provide essential services to thousands of residents and visitors every day. As a City of Oklahoma City employee, you will earn competitive pay, have job stability, grow personally and professionally, and make a difference in your community. To learn more about our departments and the services they provide, go to okc.gov.