Company Overview

Donegal Insurance Group is a regional property-casualty insurance company doing business in 24 states, headquartered in Marietta, PA, with 4 regional offices located in Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA.

Donegal offers a broad range of personal and commercial insurance products sold exclusively through our network of independent agents. We are committed to the independent agency system and proud of the company's heritage, which spans over 130 years. Donegal's strong financial foundation and successful operating strategies have earned the company a rating of 'A' (Excellent) by the A.M. Best Company, the nation's leading insurance rating organization.

Job Summary

Donegal Insurance Group has an opening for an Office Claim Representative to join our Property Unit. This position would be ideally located in our Marietta, Pennsylvania office where we offer a flexible hybrid work environment. We would also consider our office locations in Athens, GA, Glen Allen, VA, or Albuquerque, NM. We are open to remote work candidates based on experience.

Located in Marietta, Pennsylvania along the Susquehanna River in beautiful Lancaster County, our claims operations offer a great career and development opportunity, an engaging team dynamic and office environment. Position in Marietta and our other office locations have the best in claims technology and automation, as well as the opportunity for workplace flexibility.

The Office Claim Representative will have a minimum of 1 to 5 years of experience in the insurance industry. This opportunity provides a broad depth of experience as the candidate will be handling a variety of property claims. The ideal candidate will have a proven track record of handling claims. Knowledge of Claim Handling System (Guidewire ClaimCenter a plus) and Property estimating software is a plus.

If you are a top notch claims professional, you owe it to yourself to have a conversation with Donegal.

Responsibilities and Duties

• Interact with our customers through phone, text, and email to gather and investigate claim facts, collecting data and documentation on all assigned claims.
• Evaluate coverage and estimate damage for our customer in order to settle claims fairly and in a timely manner.
• Manage the claim file and any involvement by vendors, experts, and Independent Adjusters.
• Work with Personal and Commercial Underwriting to identify any risk related issues.
• Maintain good relationships with agents, policyholders, and all company personnel.

Qualifications and Skills

• Minimum of 1 to 5 years of insurance experience
• Bachelor’s Degree or equivalent experience
• Experience using Estimating Software – Symbility preferred

Benefits

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions. Learn more about our benefit offerings by visiting our Benefits page.

Additional Information

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

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