The Family Visitation Center is an in person program. Most work needs to be done in the office with the staff.

Supervises Support & Services Unit caseworkers in the Children, Youth and Family Services Division of the El Paso County Department of Human Services (DHS) mission to preserve and rehabilitate families while protecting children. Oversees coordination of services and secondary service decisions in support of the Support & Services Unit. Coordinates with the Practice Unit and is responsible for primary decision-making of child protection practices as needed.

• Supervises assigned case services aides, caseworkers and clerical staff within the Support & Services Unit to include conducting unit meetings, ensuring work is performed in a timely and accurate manner and assigning duties as appropriate. Conducts performance appraisals and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary processes.
• Communicates the mission of the unit; establishes and monitors the workflow of the unit and assigns applicable services and placement cases.
• Conducts and participates in staffings and consultations with caseworkers; meets with appropriate supervisor to discuss cases, treatment plans, problems, issues and to address performance.
• Leads weekly unit meetings to discuss information; participates in DHS administrative meetings involving planning, decision-making and management. Coordinates and facilitates staff training as needed.
• Participates in case-related staffings, court hearings, team meetings and family meetings as needed.
• Participates in the audit process to ensure compliance with Federal, State and County laws, outcome measures, rules and regulations.
• Reviews, edits and/or approves unit correspondence and reports.
• Serves as a liaison to community professionals, clients, other agencies, the courts and the public; responds to complaints and concerns.
• Collects, reports and monitors team statistics, data, outcomes and performance; approves and routes some financial requests.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Working knowledge of Department of Human Services programs and protocol.
• Working knowledge of intake and ongoing processes, procedures and protocol.
• Ability to provide guidance, supervise and train others; ability to objectively review and appraise the performance and work of others.
• Working knowledge of child protection laws, rules and regulations.
• Ability to understand, interpret and communicate policies and procedures to staff.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem solving skills.
• Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.
• Ability to efficiently plan, schedule and organize.
• Ability to use standard office equipment to include computer, fax machine, copier and telephone.
• Maintain regular and punctual attendance.

Required Education and Experience:

• Bachelor’s degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques.
• Three (3) years professional casework experience; or
• A Master's degree or higher in social work or a human behavioral science field with at least 10 semester or 18 quarter hours in courses relevant to child welfare and two (2) years professional casework experience.

Preferred Education and Experience:

• One (1) year supervisory or leadership experience.

Licenses/Certificates:

• Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
• Must obtain and maintain necessary certifications as applicable to position.
• Colorado State Child Welfare Supervisor Certification or the ability to successfully complete and pass initial examination within ninety (90) days of employment.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation to include fingerprinting, drug screen, and motor vehicle check, and physical examination. College transcripts required prior to date of hire.

Duties are primarily performed in an office environment with some travel for home visits, development of community resources, community events, and meetings. Hybrid remote work environment dependent upon Department discretion and business needs. May be exposed to hostile family situations/ individuals, and unsanitary and hazardous conditions. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require a 24/7 on-call and after-hours rotational schedule. Local and non-local travel, to include possible out of state travel, may be required. Some evening or weekend work may be required. Occasional lifting of files, supplies, children: exerting 20 lbs – 50 lbs occasionally; 10 lbs – 25 lbs frequently, or up to 10 lbs constantly.