Passionate about helping others, bridging communication gaps, ensuring customer success, and proficiently bilingual. Does this describe you? If so, we have a key position waiting for you!

The Weld County Department of Human Services Child Welfare Division is searching for a new team member who serves as the initial engagement point for the Child Welfare Division. Greets visitors in a courteous, efficient manner, with a focus on customer success. Answers general questions and helps customers. Works collaboratively with, and provides clerical and other support to, other members of the Child Welfare team. Providers Spanish/English interpretation and translation services for Child Welfare staff.

The Weld County Department of Human Services (WCDHS) employs over 450 workers, who have the skills, passion and drive to service Weld County citizens in 31 incorporated municipalities and across almost 4,000 square miles.

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

The Ideal Candidate for the Department of Human Services, Child Welfare Division will:

1. Have a clear understanding of how workplace communication increases productivity and efficiency.

2. Ability to adjust workflow due to ever-changing priorities throughout the workday.

3. A true passion for teamwork and collaboration.

4. Ability to work with families in a high stress high trauma environment and remain calm and professional.

5. Someone who looks for opportunities to utilize their skills to improve the functionality and efficiency of the Department.

Bilingual - English/Spanish required

$21.38 - $27.05 per hour plus benefits (see benefits tab on the posting). The position will normally start at $21.38 per hour.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.

OPEN UNTIL FILLED. Applications will be reviewed weekly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.)

Answer incoming phone calls when at the front desk. Identify efficiently and accurately the caller's need and direct caller to the proper extension or department employee in a customer focused manner. Provide calm, respectful responses to individuals in stress filled situations. Greet and directs walk-in customers and visitors and identify the purpose of the visit and provide assistance as needed. Oversee lobby and lock and unlock doors daily. Update lobby directory or announcement board daily. Monitor unauthorized posting in the lobby area. Keep the lobby area clean of debris and wipe down hard surfaces throughout the day.

Perform a variety of clerical duties that include data entry, imaging/scanning, mail distribution, copying and assembly of informational packets. Responsible delivering necessary paper to all copy machines. Replacing toner in copy machines and printers. Responsible for maintaining stock of resource material and application packets in lobby and place supply orders monthly.

Assist Child Welfare staff with various background checks and documentation. Perform various legal searches and background checks to obtain birth certificates and perform daycare background checks. Perform computer research of the state identification number in State computer system and enter the ID number into State Child Welfare data tracking system (Trails).

Assist in preparation of meeting room for all family engagement meetings, assisting in setting up technical equipment for teleconferencing, preparing visual aids and other requested services. Assist in keeping the meeting rooms clean, by wiping down the table, chairs, refilling water pitcher and restocking drinking cups before and after meetings.

Deliver time sensitive Court documents to the Court House once per day. Facilitate all required correspondence with participants of meetings including families, outside experts and professionals, involved community members and all participants within Child Welfare.

Set up ongoing Foster Care Review schedule coordinating with caseworker's calendars and the State reviews. Mail out letters to invite all individuals involved in scheduled Foster Care review. Monitor and schedules Family Engagement Meetings, through the schedule line, email or face to face requests.

Provide Spanish/English interpretation for Child Welfare staff. Interpretation will be performed at the department, on the telephone, or out in the field accompanying a caseworker to the home or other location of a client.

MINIMUM QUALIFICATIONS

Required Education:

• High School Diploma or equivalency.
• Successful completion of an Associate's Degree is preferred.
• Equivalent combination of education and experience may be considered in lieu of degree.

Required Work Experience:

• One (1) year of experience working with customers.
• Ability to work as part of a team and independently to achieve necessary results.
• Ability to manage multiple tasks under time constraints.
• Ability to enter data into several different computer programs. Ability to learn and apply new computer skills on a regular basis. Knowledge of computer programs such as Microsoft Windows, Word, Excel, and Outlook.

Preferred Work Experience:

• Experience working in a public or private human services organization.
• Experience working in a Child Welfare environment.
• Two years full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.

Required Skills, Knowledge and Abilities:

• Must possess ability to keyboard at 35 words per minute.
• Ability to read and write Spanish in a proficient manner. Ability to interpret and translate between English and Spanish using the professional language. Bilingual required.
• Must possess a valid Colorado Driver's License and adequate Liability Insurance. Must provide own transportation and be willing to travel throughout Weld County.
• Must pass Human Services background checks. Background checks include CBI/FBI fingerprinting and will continue to be monitored throughout employment.

Ability to enter data into several different computer programs. Ability to learn and apply new computer skills on a regular basis. Knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.

Ability to read and comprehend instructions, correspondence and department policies and procedures. Ability to write correspondence.

Ability to effectively communicate in one-on-one and small group situations to customers, clients and other employees of the organization.

Ability to apply math concepts and calculations in the work environment.

Ability to apply common sense to problem solve in a work environment.

Ability to adapt to fast paced, high volume and ever changing work environment and be able to handle high stress and conflict filled situations while remaining calm and professional. Must be well versed in effective conflict resolution and possess ability to deescalate hostile situations. May provide support to Caseworkers and other Child Welfare staff by temporarily watching children during family meetings, while longer term care arrangements are made or in other emergency situations.

Follow Human Services policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. Understand and implement rules and regulations for Child Welfare organizations in Colorado outlined in the State of Colorado Department of Human Services Volume 7 guidelines.

Work may involve time away from a standard office environment, which may consists of driving to and from meeting locations. After hours and on call work situations may occur on occasion in order to provide oversight or supervision to afterhours workers. Work office will be on the Greeley Campus, but employee may perform work at one of the other satellite offices when required.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to sit for extended periods of time and is frequently required to stand and walk. The employee must frequently lift and/or move up to 25 pounds and must occasionally lift children up to 75 pounds. The employee frequently is required to use their hands and reach with hands and arms. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and ability to adjust focus such as that used when using a computer or reading.