Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

Position Overview

The Patient Care Supervisor is responsible for providing a high level of customer service to our patients and their caregivers from intake to discharge. The primary function of this position is to manage the overall productivity of Patient Care teams. Analyzes reporting data to determine areas where Patient Care Representatives need assistance to meet department goals.

• Ensure new hires are trained before placing Representatives on rotation or to an assigned portfolio.
• Conduct call monitoring and review Representative work, getting involved in high issue resolutions.
• Assist Patient Care Representatives and analyze reporting data to determine what areas need attention.
• Participates in one on one reviews with Representatives, conducts team meetings and handles escalated calls.
• Completes special projects as required or assigned by Patient Care Manager.
• Review Representative portfolios to ensure patient information is accurate, including demographic data, prescriptions, physician data, insurance eligibility and coverage. Provides coaching and feedback.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.