Job description
Corporate Development / Strategy / Design
Mount Laurel, NJ
January 18, 2023
Company Overview
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
- Responsible for identifying teams impacted by initiatives owned and creation of change plans to support the initiative end-to-end
- Ensure Operational Readiness is achieved thru oversight and management of changes to policies/procedures, training material creation and training plans, as well as communication
- Post go-live of initiatives, work with impacted teams to ensure changes are understood and sustainable, identifying any additional opportunities for change management activities
- Communicate with executive leaders and key stakeholders on change plans
- Key focus of this role will be on integration of a new platform infrastructure to support the Retail Card Services
- Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
- Leads the change management workstream for programs/projects of significant scale / complexity
- Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team
- Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.
- Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program
- Provides advice and guidance on which components of TD’s change methodology and framework should be in scope to align with the project / program goals
- Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups
- Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy
- Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists
- Solves complex problems; leads efforts or partners with others to develop and implement new solutions
- Uses sophisticated analytical thought to exercise judgement and identify solutions
- Impacts the achievement of project / program or business objectives for scoped work
- Work is guided by policies and industry standards/methods
- Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders
- Works autonomously as the lead and guides others within area of expertise
- Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Requirements
- Undergraduate degree
- Relevant Change Management Accreditations
- 7+ years related experience, working in a project environment
- Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
- Knowledge of current and emerging trends
- Knowledge of risk management environment, standards and regulations
- Knowledge of project/program support, planning and implementation
- Ability to contribute to strategic direction of the function and provide advice to senior leadership
- Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
- Skill in mentoring, and coaching
- Skill in using software tools, data analysis methods and reporting techniques
- Skill in using computer applications including MS Office
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships across teams and functions
- Ability to work successfully as a member of a team and independently
- Ability to exercise sound judgement in making decisions
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Ability handle confidential information with discretion
- Must be eligible for employment under regulatory standards applicable to the position.
Qualifications
- Leads a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives
- Analyze impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results
- Understands, clarifies and leads work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
- Provides recommendations and direction based on the end-to-end customer experience when making decisions
- Leads and owns the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change
- Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately understood and managed
- Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
- Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project
- Responds to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization
- Identifies and lead problem resolution to ensure customer needs are met for own area as assigned
- Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project
- Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
- Collaborates with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.
- Creates change plans and activities that drive adoption of change
- Develops change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs
- Works with Business Owner/Sponsor to identify change adoption metrics
- Adheres to enterprise frameworks or methodologies that relate to activities for business area
- Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
- Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
- Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
- Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
- Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
- Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues
- Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Hours
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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