Job Title

Change Management Consulting Manager

Job Description Summary

The primary role of the Change Management Consulting Manager is to advise, mentor and/or implement change management programs for our clients. As a change manager, you will focus on the people side of change, understanding how the change affects the client organization and improving the adoption of the new workplace strategy. Using a structured process framework, you will be responsible for assessing and implementing change management strategies, creating the plan for the strategy, and executing the tasks on the plan to support the change initiative. This role will collaborate with team members from brain-storming ideas to presenting final client recommendations. You will partner with the sales team to develop new revenue and repeat client business.

Job Description

Who We Are …

Cushman & Wakefield’s Total Workplace Consulting organization is a dynamic, global team of multi-functional thought leaders in the space of Location strategy, Portfolio strategy, Workplace strategy, and Change Management. Our consulting org helps clients transform their real estate portfolios and drive business outcomes. The Total Workplace team is an organization of creative, strategic, and intuitive thinkers who collaborate on some of the firm’s most dynamic client engagements.

PRINCIPAL RESPONSIBILITIES

• Key Point of Contact for client projects from scope definition to delivery.

• Partners with client leadership, serving as a trusted advisor for workplace strategy initiatives.

• Works the full project lifecycle by conducting research and needs analysis, recommends, and resolves issues identified, executes against a project plan, and engages in reinforcement activities to ensure effective change has occurred.

• Workplace and change management expert focused on the coordination of workplace design, change management and technology best practices and solutions with the client’s culture, business and people.

• Draws upon functional best practices to develop and disseminate knowledge. Partners with client’s functional experts to develop and communicate change project hypotheses and conclusions.

• Helps clients create and implement effective change management strategies and plans to ensure successful and lasting change.

• Synthesize the output gained from floor plans, occupancy data, technology assumptions, observations, surveys, interviews and focus groups into opportunities and recommendations for client presentation materials including people, place, technology recommendations and space metrics

• Develop and effectively communicate the structure for individual workplace and change management project presentations and materials.

• Oversee, and when necessary, develop of presentation materials and ensure the final product is succinct and delivers a powerful message

• Review quantitative and qualitative analysis of data.

• Build effective client relationships to help the team meet or exceed client needs.

• Conduct on-site interviews when needed to collect data.

• Use superior written and verbal communication skills to effectively influence clients.

• Understands the cost of our work and manages projects in a manner that balance costs with client service.

• Participate in team sales presentations.

• Participate actively in the research and development of white papers and industry reports.

• Look for and make recommendations to apply new industry tools/technology to current projects.

• Occasional travel, estimated at 25% at client needs dictate.

• Other job duties as assigned.

KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in Business, HR, Organization Development, Psychology or related field.

• Prosci Change Management Certification preferred.

• 3-8 years consulting experience preferred, particularly within the fields of Change Management, Workplace Strategy, and/or Portfolio Strategy,

• Track record of managing multiple client projects from scope definition to delivery.

• Development of client reports and work product synthesizing qualitative and analytical outputs. Communicating, presenting, and discussing analytical insights to clients and internal partners.

• Demonstrated problem solving skills.

• Effective communication skills with an ability to share and synthesize knowledge to effectively influence clients. Very comfortable speaking with and in front of clients. Superior writing skills that are sufficient to create professional presentations and reports.

• Experience speaking with an in front of clients including executive decision makers

• Excellent interpersonal communication, leadership and, relationship building skills.

• Exceptional time management and organizational skills; able to balance multiple priorities and projects, keeping al team member informed of progress and issues.

Note: This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per CDC guidelines or agreeing to regular COVID testing.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.